Alex Pak

Led QA for web and mobile promotions; Reduced defect leakage by establishing QA systems and risk assessment frameworks across multiple projects; Improved release reliability by collaborating with developers during critical phases to identify and resolve bugs before production; Reduced testing time by developing Python automation scripts for repetitive tasks.

Identified 80% more data anomalies by performing quality assurance on expense audits and reports in Excel, Google Sheets, and Zoho CRM; Achieved 25%+ monthly cost reductions for clients by optimizing account plans and deactivating inactive components; Processed over 40,000 user log records monthly by extracting and compiling data for analysis; Improved client satisfaction by delivering urgent ad-hoc reports under tight deadlines while maintaining accuracy; Improved data capture accuracy by training the team to produce comprehensive spreadsheets.

Enhanced budget allocation for over 70 clients by auditing and tailoring wireless accounts to reduce unnecessary costs; Improved technical support quality by resolving end-user issues and streamlining troubleshooting processes; Created client-ready deliverables by converting complex data into visual formats, including charts, statistics, and trends.