Design branded materials, manage event budgets, coordinate session logistics, develop slide decks and session materials, handle speaker outreach and confirmations, maintain event listings and registrations, provide on-site support, monitor Zoom features and Q&A, ensure accessibility and brand consistency, support budgets and vendor coordination for venues, A/V, and printing, identify insights from event debriefs for future planning, and deliver concise post-event reports.

Event Coordinator at Tenaris

October 1, 2021 - November 1, 2023

Coordinate corporate events from concept to execution, develop event timelines, communicate with clients, vendors, and staff, research venues and suppliers, manage budgets and RSVP processes, track event costs, and ensure brand consistency across events.

Administrative Assistant (Contract) at SAIT

April 1, 2021 - October 1, 2021

Maintain and organize physical and digital file spaces for accessibility and compliance, manage student records databases, support tracking of student financial records, coordinate with other departments to prepare required reports, assist prospective students with enrollment documents, review documentation for accuracy, perform quality control checks and file audits, monitor student status changes and communicate updates, support orientation events for incoming students.

Web Developer / IT Support at Two Pillars Brewery

February 1, 2020 - April 1, 2021

Collaborate with team to build, optimize, and maintain the company website; provide daily IT support; troubleshoot hardware/software issues; implement cybersecurity protocols; analyze and improve management systems; maintain documentation of IT procedures and system changes for compliance and knowledge transfer.

COVID-19 Screener at Alberta Health Services

December 1, 2020 - October 1, 2021

Maintain calm, empathetic interactions with patients and staff under high-stress conditions; greet and screen all staff and visitors; enforce PPE usage; monitor temperatures; stay updated with COVID-19 protocols and communications; sanitize and clean designated areas; support data collection for contact tracing and reporting.

Customer Service Representative at Telus

December 1, 2020 - October 1, 2021

Provided front-line customer support by phone, chat, and email for TELUS products and services. Assisted customers with account inquiries, billing questions, plan changes, and service troubleshooting. Documented customer interactions in CRM systems, verified customer identity, and handled privacy and security requirements. Processed service requests such as activations, upgrades, cancellations, and device returns/exchanges. Resolved escalated issues with collaboration across teams; educated customers on available plans and promotions to support retention and satisfaction. Met performance targets and contributed to process improvements.