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I am a skilled administrative analyst and customer service professional with over four years of remote experience. My background includes supporting clients through digital channels, evaluating online content, and managing administrative tasks with accuracy and professionalism. I hold a Bachelor of Science in Construction Management and have gained academic and research experience at respected U.S. institutions. I'm adaptable, detail-oriented, and comfortable working in fast-paced, results-driven environments. I take pride in delivering efficient, empathetic support while maintaining high standards in both administrative and customer-facing roles.…I am a skilled administrative analyst and customer service professional with over four years of remote experience. My background includes supporting clients through digital channels, evaluating online content, and managing administrative tasks with accuracy and professionalism. I hold a Bachelor of Science in Construction Management and have gained academic and research experience at respected U.S. institutions. I'm adaptable, detail-oriented, and comfortable working in fast-paced, results-driven environments. I take pride in delivering efficient, empathetic support while maintaining high standards in both administrative and customer-facing roles.

Alexandre Mendes

Data Annotator, Data Analyst, Data Visualizer

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I am a skilled administrative analyst and customer service professional with over four years of remote experience. My background includes supporting clients through digital channels, evaluating online content, and managing administrative tasks with accuracy and professionalism. I hold a Bachelor of Science in Construction Management and have gained academic and research experience at respected U.S. institutions. I'm adaptable, detail-oriented, and comfortable working in fast-paced, results-driven environments. I take pride in delivering efficient, empathetic support while maintaining high standards in both administrative and customer-facing roles.…I am a skilled administrative analyst and customer service professional with over four years of remote experience. My background includes supporting clients through digital channels, evaluating online content, and managing administrative tasks with accuracy and professionalism. I hold a Bachelor of Science in Construction Management and have gained academic and research experience at respected U.S. institutions. I'm adaptable, detail-oriented, and comfortable working in fast-paced, results-driven environments. I take pride in delivering efficient, empathetic support while maintaining high standards in both administrative and customer-facing roles.

Available to hire

I am a skilled administrative analyst and customer service professional with over four years of remote experience. My background includes supporting clients through digital channels, evaluating online content, and managing administrative tasks with accuracy and professionalism. I hold a Bachelor of Science in Construction Management and have gained academic and research experience at respected U.S. institutions.

I’m adaptable, detail-oriented, and comfortable working in fast-paced, results-driven environments. I take pride in delivering efficient, empathetic support while maintaining high standards in both administrative and customer-facing roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support & Administrative Analyst at TELUS Digital

January 1, 2025 - January 1, 2025

Delivered customer service across chat, email, and digital platforms, resolving issues related to user accounts, billing, product inquiries, and technical support with speed and empathy. Coordinated internal messaging with high accuracy, maintained up-to-date records, and followed up using CRM tools and administrative systems. Communicated clearly with diverse clients, including native English speakers, while balancing multiple tasks in a fast-paced, high-volume environment. Consistently achieved high customer satisfaction through empathetic communication, problem-solving, and proactive issue resolution. Collaborated with team members and supervisors to improve workflows and resolve escalations for seamless support experiences.

Data Annotator at Appen

January 1, 2024 - January 1, 2024

Performed in-depth online research and evaluated the quality, accuracy, and relevance of webpages and social media content to support search engine performance and platform standards. Used analytical skills to navigate digital tools and ensure content integrity aligned with user intent and safety guidelines. Adapted to diverse content types (text, images, videos) and contributed to algorithm improvements through data-driven feedback.