Available to hire
I am a dedicated customer service representative motivated to maintain customer satisfaction. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities.
Work Experience
Customer Relations Officer (team leader) at Sportift Inc.
January 1, 2026 - March 31, 2026Handled consumer, schools, and hospitals account. Trained new comers, and handled a few people in work place. Responsible for managing Zendesk, providing after-sale support and overseeing SAP training.
Customer Relations Officer at Sportfit Inc.
January 1, 2026 - March 31, 2026Handled consumer, schools and hospitals. Training new comers and handling a few people in work place.
Admin Aide at Sportfit Inc.
March 6, 2024 - December 31, 2025Processing P.O.s of the clients, answering phone call inquiries.
Admin Aide at Local Government/San Juan City Hall
September 1, 2023 - December 16, 2023Processing office documents, handling client inquiries, and encoding all office supplies. Responsible for filing documents and answering phone call inquiries.
GIP (Government Internship Program) at Local Government/San Juan Cityhall
September 1, 2023 - December 16, 2023Encoding all office supplies, outgoing and incoming documents, answering phone call inquiries.
Customer Service Representative at Teleperformance/Expedia
June 1, 2022 - June 8, 2023Conducted back office work regarding refunds, disputes, and cancellations. Assisted customers through email and trained in multiple GDS systems.
Customer Service Representative at Teleperformance/Expedia Travel Account
June 1, 2022 - June 8, 2023Assisting customers through e-mail, helping customers book their flight, hotels and car rentals.
Customer Service Representative at ResultsCX/Target Account
July 11, 2021 - January 26, 2022Assisting customers with a friendly manner and tone of voice.
Virtual Assistant/SM at PIU Fashion Limited
December 1, 2019 - January 1, 2021Managed customer inquiries through messages and emails, handling presales, and processing refunds.
Virtual Assistant at PIU Fashion Limited
December 1, 2019 - January 31, 2021Assisting customer inquiries through messages, e-mails, and chat on social media pages.
Administrative Aide at Local Government/Barangay Hall of San Perfecto
November 1, 2017 - November 30, 2019Maintaining a hard copy back-up of all sensitive information.
Education
Bachelor of Science in Business Administration at Jose Rizal University
January 1, 2018 - January 1, 2019Highschool Graduate at Alternative Learning System
January 1, 2017 - January 1, 2018Bachelor of Science in Business Administration at Jose Rizal University
January 1, 2018 - January 1, 2019Highschool Graduate at Alternative Learning System
January 1, 2017 - January 1, 2018Qualifications
Industry Experience
Professional Services, Government, Education
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