Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Alexandros, a results-driven, analytical senior professional specializing in trust & safety, policy enforcement, and scalable operations across global tech platforms. I translate complex policy frameworks into practical, measurable operational standards that protect users while maintaining high-quality experiences. I have a proven track record leading cross-functional programs with policy, engineering, and vendor operations, and I excel at building data-driven calibration frameworks to improve safety and platform integrity in high-volume environments. I thrive in fast-paced settings, driving compliance, user safety, and continuous improvement while collaborating with diverse teams. In my work, I focus on turning policy into executable processes, aligning stakeholders across Policy, Engineering, and Training, and delivering measurable improvements in quality and safety metrics. I’m passionate about data-informed decision making, process optimization, and mentoring teams to elevate performance and impact.…I'm Alexandros, a results-driven, analytical senior professional specializing in trust & safety, policy enforcement, and scalable operations across global tech platforms. I translate complex policy frameworks into practical, measurable operational standards that protect users while maintaining high-quality experiences. I have a proven track record leading cross-functional programs with policy, engineering, and vendor operations, and I excel at building data-driven calibration frameworks to improve safety and platform integrity in high-volume environments. I thrive in fast-paced settings, driving compliance, user safety, and continuous improvement while collaborating with diverse teams. In my work, I focus on turning policy into executable processes, aligning stakeholders across Policy, Engineering, and Training, and delivering measurable improvements in quality and safety metrics. I’m passionate about data-informed decision making, process optimization, and mentoring teams to elevate performance and impact.

Alexandros Antonopoulos

Content Producer, Content Designer, Content Creator, +4





I'm Alexandros, a results-driven, analytical senior professional specializing in trust & safety, policy enforcement, and scalable operations across global tech platforms. I translate complex policy frameworks into practical, measurable operational standards that protect users while maintaining high-quality experiences. I have a proven track record leading cross-functional programs with policy, engineering, and vendor operations, and I excel at building data-driven calibration frameworks to improve safety and platform integrity in high-volume environments. I thrive in fast-paced settings, driving compliance, user safety, and continuous improvement while collaborating with diverse teams. In my work, I focus on turning policy into executable processes, aligning stakeholders across Policy, Engineering, and Training, and delivering measurable improvements in quality and safety metrics. I’m passionate about data-informed decision making, process optimization, and mentoring teams to elevate performance and impact.…I'm Alexandros, a results-driven, analytical senior professional specializing in trust & safety, policy enforcement, and scalable operations across global tech platforms. I translate complex policy frameworks into practical, measurable operational standards that protect users while maintaining high-quality experiences. I have a proven track record leading cross-functional programs with policy, engineering, and vendor operations, and I excel at building data-driven calibration frameworks to improve safety and platform integrity in high-volume environments. I thrive in fast-paced settings, driving compliance, user safety, and continuous improvement while collaborating with diverse teams. In my work, I focus on turning policy into executable processes, aligning stakeholders across Policy, Engineering, and Training, and delivering measurable improvements in quality and safety metrics. I’m passionate about data-informed decision making, process optimization, and mentoring teams to elevate performance and impact.

Available to hire

I’m Alexandros, a results-driven, analytical senior professional specializing in trust & safety, policy enforcement, and scalable operations across global tech platforms. I translate complex policy frameworks into practical, measurable operational standards that protect users while maintaining high-quality experiences. I have a proven track record leading cross-functional programs with policy, engineering, and vendor operations, and I excel at building data-driven calibration frameworks to improve safety and platform integrity in high-volume environments. I thrive in fast-paced settings, driving compliance, user safety, and continuous improvement while collaborating with diverse teams.

In my work, I focus on turning policy into executable processes, aligning stakeholders across Policy, Engineering, and Training, and delivering measurable improvements in quality and safety metrics. I’m passionate about data-informed decision making, process optimization, and mentoring teams to elevate performance and impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Greek, Modern

Advanced

Romanian, Moldavian, Moldovan

Intermediate

Work Experience

Trust & Safety Policy Manager at Google (YouTube)

January 1, 2022 - October 1, 2025

Directed site-wide YouTube Trust & Safety operations for Graphic Violence and Suicide & Self-Harm policy verticals, serving as the final escalation point for the EMEA region. Led and scaled a global Trust & Safety operation (125+ content reviewers, 15 QA). Implemented data-driven calibration to achieve >94% accuracy in Graphic Violence and >98% in Suicide & Self-Harm, reducing the prevalence of harmful content. Oversaw quality performance cycles, identified policy gaps, and presented weekly performance reports to policy and operations leadership. Partnered with Policy, Engineering, and Training teams to standardize global practices and ensure consistent user safety responses across regions. Served as Lean Six Sigma site lead, collaborating with Master Black Belt to streamline SOPs, enhance reporting tools, and improve workflow efficiency.

Senior Trust & Safety Manager at Google (via vendor) – YouTube

January 1, 2022 - Present

Direct site-wide Trust & Safety operations for Graphic Violence and Suicide & Self-Harm policy verticals, serving as the final escalation point for EMEA. Led a global Trust & Safety operation (125+ content reviewers, 15 QA) and drove data-driven calibration to improve content safety; reduced harmful content prevalence and improved moderation accuracy. Partnered with Policy, Engineering, and Training teams to align global standards and SOPs; served as Lean Six Sigma site lead to streamline workflows and improve reporting efficiency.

Trust & Safety Policy Manager at Google (via vendor) – YouTube

January 1, 2022 - October 1, 2025

Directed site-wide Trust & Safety operations for Graphic Violence and Suicide & Self-Harm policy verticals, serving as the final escalation point for EMEA. Led and scaled a global Trust & Safety operation (125+ content reviewers, 15 QA). Drove enforcement quality to >94% accuracy in Graphic Violence and >98% in Suicide & Self-Harm by implementing a data-driven calibration framework, directly reducing the prevalence of harmful content. Oversaw quality performance cycles, identified policy gaps, and presented weekly performance reports and trend analyses to policy and operations leadership. Partnered with Policy, Engineering, and Training teams to synchronize global standards, proactively address policy gaps, and ensure a consistent user-safety response across regions. Served as Lean Six Sigma site lead, collaborating with Master Black Belt to streamline SOPs, enhance reporting tools, and improve workflow efficiency, reducing reviewer handling time.

Trust & Safety Policy Operations Subject Matter Expert (T&S API Policy) at Meta (Facebook) – Policy DevOps

November 1, 2020 - January 1, 2022

Supported API policy training for the Graph & T&S API teams as the primary point of contact for policy training, quality assurance, and tooling enablement. Monitored KPIs and SLA metrics, consistently maintaining >97% quality by tailoring development plans for underperforming reviewers. Reported performance outcomes and emerging quality trends to Policy Managers, ensuring consistent and accurate policy application across the site. Contributed to refining policy documentation and training materials, enhancing reviewer accuracy and platform integrity. Acted as Lean Six Sigma ambassador, promoting data-driven improvement and leading peer training on process optimization with a positive impact on NPS.

Trust & Safety Policy Operations Subject Matter Expert at Google (via vendor) – YouTube

November 1, 2020 - January 1, 2022

Supported the Graphic Violence moderation team (20 specialists) as the primary point of contact for policy training, quality assurance, and tooling enablement. Monitored KPIs and SLA metrics, consistently maintaining >97% quality by creating and executing tailored development plans for underperforming reviewers. Reported performance outcomes and emerging quality trends to Policy Managers, ensuring consistent and accurate policy application across the site. Contributed to the refinement and clarification of policy documentation and training materials, enhancing reviewer accuracy and strengthening platform integrity. Served as Lean Six Sigma Ambassador, promoting data-driven improvement and leading peer training on process optimization with a positive impact on NPS.

Policy DevOps Subject Matter Expert (T&S API Policy) at Meta (Facebook)

November 1, 2018 - October 1, 2020

Supported API policy training interfaces for T&S teams, acting as a liaison between QA, controls, and Development Ops to ensure consistent policy implementation. Facilitated policy calibration and alignment sessions, and contributed to the refinement and clarification of policy documentation and training materials to improve moderation accuracy and platform integrity.

Policy Operations – Subject Matter Expert at Meta (Facebook) – Technology & Media

November 1, 2018 - October 1, 2020

Supported API policy training as Policy Compliance SME for the API Policy Team. Acted as a bridge between QA, Controls, and DevOps to ensure consistent implementation of policy guidelines and alignment sessions. Facilitated policy calibration, improved moderation accuracy, and achieved high-quality scores across the team by refining documentation and training materials.

Policy DevOps Subject Matter Expert (T&S API Policy) at Meta (Facebook) via vendor

November 1, 2018 - October 1, 2020

Acted as Policy Compliance SME for the API Policy Team, analyzing escalated sensitive cases requiring GDPR and compliance review. Functioned as a bridge between QA, controllers, and DevOps to ensure consistent implementation of policy guidelines. Facilitated policy calibration and alignment sessions, improving moderation accuracy and policy clarity across the API domain. Utilized data-driven insights to identify friction points and produce actionable recommendations that reduced variance in policy application.

Account Manager Payable - Receivable at UCB Pharma

December 1, 2014 - October 1, 2018

Managed end-to-end AR/AP operations for multinational B2B clients, driving process efficiency in a finance-focused context. Initially joined as Accounts Payable Associate processing payments to vendors and PO/non-PO invoices via SAP FI/CO, ensuring accuracy in GR/IR reporting. Promoted to Senior Accounts Receivable Associate, managing reconciliations, collections, sales orders and incoming payments. Collaborated with Lean Six Sigma Black Belt initiatives to optimize processes and reduce financial errors by 30%, improving service efficiency. Represented the company in CSR programs and career fairs to boost visibility and employee engagement.

Accounts Payable / Senior Accounts Receivable Associate at UCB Pharma

December 1, 2014 - October 1, 2018

End-to-end AR/AP operations for multinational clients. Initially joined as Accounts Payable Associate processing payments to vendors, PO and non-PO invoices via SAP FI/CO, ensuring ledger accuracy and GR/IR reporting; promoted to Senior Accounts Receivable Associate handling reconciliations, collections, and sales orders. Collaborated with Lean Six Sigma Black Belt to optimize processes and reduce errors; acted as Lean Six Sigma Ambassador to foster process improvement and onboarding.

Accounts Payable / Receivable – Senior at UCB Pharma (Cluj-Napoca, Romania)

December 1, 2014 - October 1, 2018

End-to-end AR/AP operations for multinational B2B clients, driving process efficiency in a finance context. Progressed from Accounts Payable Associate to Senior Accounts Receivable Associate, handling vendor payments, reconciliations, and ledger accuracy. Collaborated with Lean Six Sigma Black Belt to optimize processes, cut financial errors, and improve service efficiency. Represented the company in CSR programs and career fairs to increase visibility and employee engagement.

Customer Service Representative (Inbound & Outbound) at Samsung Electronics

December 1, 2012 - June 1, 2013

Supported Greek market B2C customers, handling inbound service calls, technical scheduling, and SLA coordination. Promoted to Outbound Quality & Satisfaction Specialist within 3 months, maintaining +97% customer satisfaction scores through structured follow-up and service optimization. Conducted Training Needs Identification (TNI) analyses, providing actionable feedback to QA and service management. Maintained SAP CRM records and compliance documentation for processes and quality standards.

Customer Service Representative at Samsung Electronics

December 1, 2012 - June 1, 2013

Supported Greek market B2C customers, handling inbound service calls, scheduling, and SLA coordination. Promoted to Outbound Quality & Satisfaction Specialist within 3 months, maintaining high customer satisfaction scores through structured follow-up and service optimization.

Customer Service Representative (Inbound & Outbound) at Samsung Electronics (Cluj-Napoca, Romania)

December 1, 2012 - June 1, 2013

Supported Greek market B2C customers, handling inbound service calls, technical scheduling, and SLA coordination. Promoted to Outbound Quality & Satisfaction Specialist within 3 months, maintaining +97% customer satisfaction scores through structured follow-up and service optimization. Conducted Training Needs Identification (TNI), providing actionable feedback to QA and service management. Maintained SAP CRM records and compliance documentation for processes and quality standards.