Product Manager (Digital Transformation / Operations & Systems Lead) at Prince Pharmacy

Rebuilt and improved the company Shopify website, strengthening customer experience, expanding services, and enabling same-day delivery capability—supporting the website to operate like an additional branch. Improved e-commerce channel performance, generating an additional 7.6% revenue and creating hundreds of new customer contacts for future marketing and retention. Launched an in-store Endless Aisle iPad solution for independent browsing, pricing checks, product info, and ordering during busy periods, reducing staff pressure and improving customer flow. Implemented Aircall across the business, supporting approximately 2,500–3,000 calls per month and reducing practical missed-call impact from 12.6% to 1.7% via improved callback workflows. Introduced SimpleMDM to manage 64 devices across 6 branches, creating tracking structures for devices that were previously hard to monitor. Led stock and inventory control using Lightspeed X, counting across 6 branches within 2 days and training