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I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!…I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Straccia Alice

Photographer, Designer, Brand Designer, +4

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I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!…I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Available to hire

I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Italian

Fluent

English

Fluent

Korean

Intermediate

Work Experience

Marketing Manager at Travigeon - Hycell Seoul South Korea

July 1, 2025 - Present

Managed social media accounts on Instagram, Tik Tok Created official website for the launch of an exosome based brand Prospected new clients and managed CRM base for international customers (US, Europe)

Sale advisor and marketing assistant at L’Oréal Luxe

August 30, 2023 - January 1, 2025

Leveraged strong marketing insight and creative planning to consistently reach and exceed individual and team KPIs through targeted product storytelling, clienteling, and data-driven selling strategies. Conceptualized, planned, and executed in-store campaigns, launches, and commercial animations, using creative merchandising and promotional tactics that resulted in a 33% increase in make-up department sales. Actively supported marketing campaigns by creating engaging social media content and coordinating in-store activations that increased brand visibility, footfall, and customer engagement. Designed and delivered branded make-up workshops and experiential classes, using storytelling and hands-on concepts to boost customer loyalty and repeat purchases

Customer service representative at Mouser electronics

April 2, 2018 - June 20, 2018

Delivered high-quality email and phone support to international B2B clients across Europe, consistently meeting service-level KPIs for response time, accuracy, and resolution. Managed the end-to-end order lifecycle (orders, invoicing, receipts, returns, and delivery coordination), ensuring on-time fulfillment and minimal error rates. Prepared commercial quotations and pricing support for sales teams, contributing to faster deal closure and improved sales conversion efficiency. Maintained high customer satisfaction and retention levels through precise communication, proactive follow-ups, and solution-oriented account support