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I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!…I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Straccia Alice

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I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!…I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Available to hire

I am a multilingual marketing and customer experience specialist with experience across Switzerland and the UK. I focus on combining creative marketing execution with a strong sales mindset, delivering measurable impact on engagement, conversion, and customer loyalty. My passion is in crafting compelling stories that resonate with customers and enhancing their experiences. I have experience building campaigns and advertising posts on social media for L’Oréal Luxe and Hycell Korea, I am editing tools and programs savvy and a professional photographer. Please do not hesitate to check out my portfolio in my Twine profile I would be delighted to discuss with you further!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Italian

Fluent

English

Fluent

Korean

Intermediate

Work Experience

Civil Enforcement Officer at NSL (Civil Enforcement), United Kingdom

January 1, 2014 - December 31, 2017

Investigated and addressed civil violations, resolved disputes and maintained order. Collaborated with local law enforcement and municipal authorities on enforcement operations. Maintained detailed records, reports, and documentation for legal compliance and case follow-up. Maintained high-pressure situations with professionalism, demonstrating strong judgment and authority.

Assistant Manager / Make Up Artist at Straccia Icea Bunny Hop Kindergarten

January 1, 2017 - December 31, 2018

Provided makeup artistry services, supported daily operations, and contributed to interactive learning activities; assisted with event coordination and customer relations.

Makeup Artist / Marketing Assistant at The Body Shop Switzerland

January 1, 2020 - December 31, 2022

Developed marketing strategies, created social media content, and managed visual campaigns to enhance brand visibility and engagement. Provided makeup artistry services for campaigns and in-store experiences.

Makeup Artist / Marketing Specialist at Yves Saint Laurent Beauté, Lancôme and Biotherm

January 1, 2022 - December 31, 2023

Developed and executed social media content and campaigns, boosting brand engagement. Designed and led interactive workshops, makeup classes, and product launches. Coordinated marketing communications and in-store promotions to enhance customer experiences.

Skincare & Make‑Up Specialist – Marketing Support at L’Oréal Luxe – Lancôme, Yves Saint Laurent Beauty, Biotherm (Switzerland)

January 1, 2023 - January 1, 2025

Supported marketing campaigns through social media content and in-store activation. Designed and delivered branded workshops and make-up classes to strengthen customer loyalty. Managed VIP, bridal, and special event bookings with tailored customer communication. Supported visual merchandising and sales initiatives aligned with global brand strategy.

Marketing Assistant / Make‑Up Artist at The Body Shop Switzerland

January 1, 2020 - January 1, 2022

Supported marketing campaigns, promotions, and social media activities. Created branded visual and digital content to increase engagement and visibility. Assisted with product launches and customer engagement initiatives. Delivered product education and brand storytelling aligned with company values.

Customer Service Representative at Mouser Electronics, United Kingdom

January 1, 2017 - January 1, 2018

Provided email and phone support to international B2B clients across Europe. Managed customer orders, receipts, returns, and delivery coordination. Prepared quotations and supported sales teams with order processing. Ensured high customer satisfaction through accurate communication.

Civil Enforcement Officer at NSL, United Kingdom

January 1, 2015 - January 1, 2017

Worked in cooperation with local authorities and law enforcement. Maintained detailed documentation and compliance records. Demonstrated professionalism, authority, and problem-solving under pressure.

Multilingual Tour Guide (Contract / Freelance) at Guydeez

July 1, 2025 - Present

Deliver curated city tours to Italian, French, and English-speaking travelers, adapting storytelling and communication style to diverse cultural expectations while managing bookings and real-time client communication.

Skincare & Make-Up Specialist – Marketing Support at L’Oréal Luxe – Lancôme, Yves Saint Laurent Beauty, Biotherm

January 1, 2023 - January 1, 2025

In this role, I leveraged strong marketing insight and creative planning to consistently reach and exceed individual and team KPIs through targeted product storytelling, clienteling, and data-driven selling strategies. I conceptualized, planned, and executed in-store campaigns, launches, and commercial animations, resulting in a 33% increase in sales.

Marketing Assistant / Make-Up Artist at The Body Shop

January 1, 2020 - January 1, 2022

I actively supported and enhanced marketing campaigns through creative execution and brand-aligned messaging. Created branded visual and digital content, contributing to product launches and customer engagement initiatives, while delivering product education and immersive brand storytelling.

Customer Service Representative at Mouser Electronics

January 1, 2017 - January 1, 2018

I delivered high-quality email and phone support to international B2B clients, managed the end-to-end order lifecycle, and prepared commercial quotations contributing to improved sales conversion efficiency.