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I’m Alim Sujat Mavani, an operations- and customer-focused professional who stepped into interim leadership and helped teams hit performance targets through clear coaching, disciplined queue/SLA management, and practical analytics. At JPMorgan Chase (CCB Credit Cards), I managed daily call queue operations, supported SLAs with stand-ups, and built Excel trackers to translate real-time performance into measurable call-count and CSAT outcomes. I also bring strong client delivery and escalation experience from healthcare IT and telecom/aviation environments. As a Strategic Account Manager at ClinicalWorks, I supported EMR/EHR implementation across many clinics and handled high-stakes software escalations, while at Tech-Mahindra I resolved complex contracts and complaints with a strong focus on first-contact resolution. Across my background, I’ve combined customer empathy with compliance-minded execution—whether auditing credit report disputes at TransUnion or coordinating premium customer experiences for Jet Airways.…I’m Alim Sujat Mavani, an operations- and customer-focused professional who stepped into interim leadership and helped teams hit performance targets through clear coaching, disciplined queue/SLA management, and practical analytics. At JPMorgan Chase (CCB Credit Cards), I managed daily call queue operations, supported SLAs with stand-ups, and built Excel trackers to translate real-time performance into measurable call-count and CSAT outcomes. I also bring strong client delivery and escalation experience from healthcare IT and telecom/aviation environments. As a Strategic Account Manager at ClinicalWorks, I supported EMR/EHR implementation across many clinics and handled high-stakes software escalations, while at Tech-Mahindra I resolved complex contracts and complaints with a strong focus on first-contact resolution. Across my background, I’ve combined customer empathy with compliance-minded execution—whether auditing credit report disputes at TransUnion or coordinating premium customer experiences for Jet Airways.

Alim Sujat Mavani

Data Analyst, Data Scientist, Copywriter

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I’m Alim Sujat Mavani, an operations- and customer-focused professional who stepped into interim leadership and helped teams hit performance targets through clear coaching, disciplined queue/SLA management, and practical analytics. At JPMorgan Chase (CCB Credit Cards), I managed daily call queue operations, supported SLAs with stand-ups, and built Excel trackers to translate real-time performance into measurable call-count and CSAT outcomes. I also bring strong client delivery and escalation experience from healthcare IT and telecom/aviation environments. As a Strategic Account Manager at ClinicalWorks, I supported EMR/EHR implementation across many clinics and handled high-stakes software escalations, while at Tech-Mahindra I resolved complex contracts and complaints with a strong focus on first-contact resolution. Across my background, I’ve combined customer empathy with compliance-minded execution—whether auditing credit report disputes at TransUnion or coordinating premium customer experiences for Jet Airways.…I’m Alim Sujat Mavani, an operations- and customer-focused professional who stepped into interim leadership and helped teams hit performance targets through clear coaching, disciplined queue/SLA management, and practical analytics. At JPMorgan Chase (CCB Credit Cards), I managed daily call queue operations, supported SLAs with stand-ups, and built Excel trackers to translate real-time performance into measurable call-count and CSAT outcomes. I also bring strong client delivery and escalation experience from healthcare IT and telecom/aviation environments. As a Strategic Account Manager at ClinicalWorks, I supported EMR/EHR implementation across many clinics and handled high-stakes software escalations, while at Tech-Mahindra I resolved complex contracts and complaints with a strong focus on first-contact resolution. Across my background, I’ve combined customer empathy with compliance-minded execution—whether auditing credit report disputes at TransUnion or coordinating premium customer experiences for Jet Airways.

Available to hire

I’m Alim Sujat Mavani, an operations- and customer-focused professional who stepped into interim leadership and helped teams hit performance targets through clear coaching, disciplined queue/SLA management, and practical analytics. At JPMorgan Chase (CCB Credit Cards), I managed daily call queue operations, supported SLAs with stand-ups, and built Excel trackers to translate real-time performance into measurable call-count and CSAT outcomes.

I also bring strong client delivery and escalation experience from healthcare IT and telecom/aviation environments. As a Strategic Account Manager at ClinicalWorks, I supported EMR/EHR implementation across many clinics and handled high-stakes software escalations, while at Tech-Mahindra I resolved complex contracts and complaints with a strong focus on first-contact resolution. Across my background, I’ve combined customer empathy with compliance-minded execution—whether auditing credit report disputes at TransUnion or coordinating premium customer experiences for Jet Airways.

Skills

Microsoft Excel

CRM

Leadership

Experience Level

Microsoft Excel

Expert

CRM

Expert

Leadership

Expert

Work Experience

Interim Team Leader / Transition Coach / Customer Service Representative at JPMorgan Chase (CCB Credit Cards)

November 1, 2023 - May 1, 2026

Stepped up as Interim Team Leader: managed daily queue operations, monitored SLA metrics, and facilitated performance stand-ups. Built an Excel AHT tracker to calculate required call counts and target durations using real-time %-to-goal inputs, and engineered an Excel survey tracker to determine the number of positive surveys needed to hit monthly CSAT targets. Served as Transition Coach by onboarding new hires on compliance, banking systems, and communication frameworks. Managed premium consumer credit accounts, including billing analysis, online profile maintenance, and security protocol adherence.

Strategic Account Manager at ClinicalWorks

December 1, 2020 - September 30, 2021

Served as primary point of contact for project delivery across 96 medical clinics/accounts, supporting EMR/EHR implementation. Managed high-stakes escalations related to electronic medical records software, partnering with practitioners to identify operational gaps, consult on needs, and recommend value-added solutions.

Strategic Account Manager at ClinicalWorks (US Healthcare IT Accounts)

December 1, 2020 - September 1, 2021

Managed 96 medical clinics/accounts as the primary contact for project delivery and EMR/EHR implementation. Handled high-stakes escalations related to electronic medical records software. Partnered with practitioners to identify operational gaps, consult on needs, and recommend value-added solutions to improve adoption and outcomes.

Customer Operations Specialist at Tech-Mahindra Business Services (Three UK)

March 1, 2019 - August 31, 2020

Resolved complex contract customer complaints while consistently meeting KPIs. Investigated and resolved disputes across network, billing, and hardware, maximizing first-contact resolution (FCR). Identified upgrade opportunities to drive monthly account value retention.

Customer Operations Specialist at Tech-Mahindra Business Services (Three UK – Contracts & Complaints)

March 1, 2019 - August 1, 2020

Resolved complex contract customer complaints while consistently meeting KPIs. Investigated network, billing, and hardware disputes, with a focus on maximizing first-contact resolution (FCR). Identified upgrade opportunities to support monthly account value retention.

Credit Analyst & Consumer Relations Specialist at Intelenet / Teleperformance (TransUnion – Credit Bureau)

May 1, 2018 - March 1, 2019

Assisted global consumers with auditing credit reports, dispute pathways, and credit scoring algorithm explanations. Processed formal data disputes in adherence to international credit regulations and supported accurate resolution of consumer credit concerns.

Customer Service Associate at Concentrix (Jet Airways – Aviation CX)

December 1, 2017 - January 1, 2018

Facilitated premium ticket bookings, supported digital pre-flight operations, and resolved passenger disruptions. Provided customer service in an aviation environment where accuracy and timely resolution are essential.