Reservation Officer at Kilemakyaro Mountain Lodge

Handled all room reservations via phone, email, social media direct messages and online booking platforms; processed bookings, amendments, and cancellations with accuracy and efficiency; maintained updated knowledge of room rates, seasonal packages, and promotions; coordinated with Front Office and Housekeeping teams to ensure smooth guest arrival and room readiness; delivered exceptional customer service and support to guests before arrival and during stay; generated daily reservation and occupancy reports; ensured accurate data entry and maintained reservation records in the hotel system.

Sales and Marketing Manager at Sana Wild Experience

Led digital and social media growth to enhance brand presence and generate leads; executed email marketing; managed customers and social media; created content and marketing initiatives to boost engagement and build an active community; monitored industry trends to inform initiatives, promotions, and niche market strategies.

Content Marketing Expert at Leviva Travel and Tours

Drove digital and social media growth to enhance brand presence and generate leads; maintained social media engagement and customer service; created content and copy to optimize customer engagement and build an active community; planned and executed social media campaigns, promotions, and market strategies.

Restaurant assistant manager at Mulberry Lounge and Restaurant

Assisted the restaurant manager in budgeting and ordering of restaurant purchases; calculated and monitored sales (cashier); performed other restaurant tasks as needed such as cooking for customers and serving them.

Intern - Task Force at Tanzania Revenue Authority (TRA) Arusha Region

Conducted customer care at the office reception, guiding taxpayers on tax information and directing them to the right departments; conducted field surveys and reminders on pending payments for various taxpayers owning businesses and buildings in the Arusha region.