I’m Michael Eldridge (professionally known as Alissa M.R. Eldridge), and I’m a reliable team leader with 8+ years of experience supporting operations, customer service, and day-to-day shift performance. Across roles in food service, retail, and warehousing, I’ve built a reputation for stepping in quickly, running shifts independently, coordinating staff, and keeping service moving smoothly during busy periods. I enjoy taking charge of details—whether that’s handling cash and operational decisions, resolving customer issues, training and onboarding new team members, or maintaining accurate inventory and process flow. I’m now looking to transition into an office, administrative, or operations support role where clear communication, accuracy, and dependable execution are valued.

Michael Eldridge

I’m Michael Eldridge (professionally known as Alissa M.R. Eldridge), and I’m a reliable team leader with 8+ years of experience supporting operations, customer service, and day-to-day shift performance. Across roles in food service, retail, and warehousing, I’ve built a reputation for stepping in quickly, running shifts independently, coordinating staff, and keeping service moving smoothly during busy periods. I enjoy taking charge of details—whether that’s handling cash and operational decisions, resolving customer issues, training and onboarding new team members, or maintaining accurate inventory and process flow. I’m now looking to transition into an office, administrative, or operations support role where clear communication, accuracy, and dependable execution are valued.

Available to hire

I’m Michael Eldridge (professionally known as Alissa M.R. Eldridge), and I’m a reliable team leader with 8+ years of experience supporting operations, customer service, and day-to-day shift performance. Across roles in food service, retail, and warehousing, I’ve built a reputation for stepping in quickly, running shifts independently, coordinating staff, and keeping service moving smoothly during busy periods.

I enjoy taking charge of details—whether that’s handling cash and operational decisions, resolving customer issues, training and onboarding new team members, or maintaining accurate inventory and process flow. I’m now looking to transition into an office, administrative, or operations support role where clear communication, accuracy, and dependable execution are valued.

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Experience Level

Intermediate
Beginner

Work Experience

Shift Manager at Wendy’s
April 1, 2025 - July 1, 2026
Entrusted with shift leadership shortly after hire; routinely ran shifts, coordinated staff positions, and maintained service flow. Handled customer escalations, cash control, and operational decision-making during active service. Supported training of newer team members during service periods while maintaining standards during peak hours with minimal supervision.
Team Lead / Acting Shift Manager at Jack in the Box
June 1, 2024 - November 1, 2025
Led daily store operations including opening/closing procedures. Supervised crew across drive-thru, prep, fryer, grill, and assembly while managing workflow, cash handling, and customer issue resolution. Acted as shift manager in function despite title delay.
Warehouse Associate at Amazon
September 1, 2023 - March 1, 2024
Worked in the Decant and Pack departments. Processed high-volume inventory with strong accuracy and pacing, supported material flow to prevent downstream bottlenecks, and adapted quickly to role changes and shifting operational demands.
Production Associate / Cashier at Goodwill Industries
March 1, 2023 - September 1, 2023
Managed donation intake, sorting, and product preparation. Provided cashier support and customer service as needed, and assisted with grading, tagging, and merchandising. Maintained an organized production workflow to keep operations moving efficiently.
Team Lead / Acting Shift Manager at Jack in the Box
January 1, 2022 - March 1, 2023
Oversaw full shift operations and staff coordination. Served as escalation point for employees and customers and was trusted with leadership responsibilities prior to a formal promotion.
Team Member at Wingstop
January 1, 2021 - December 1, 2022
Handled food prep, food production, and order assembly. One of few employees trained in full prep operations. Supported consistent execution of responsibilities across production and service.
Sandwich Artist at Subway
July 1, 2020 - December 1, 2021
Frequently operated the store independently, managing register duties, food prep, customer service, and closing tasks. Ensured reliable day-to-day execution and timely completion of end-of-day responsibilities.
Crew Member at Wendy’s
January 1, 2017 - January 1, 2019
Team Member at Jack in the Box
January 1, 2016 - December 1, 2016

Education

High School Diploma at Robert E. Lee High School
January 1, 2013 - December 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Transportation & Logistics, Non-Profit Organization