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I am a bilingual executive and customer support specialist with over 4 years of experience in administrative support, leasing, and client communications. I thrive in high-volume, remote environments and excel at streamlining workflows using tools like Intercom, Notion, CRMs, and Google Workspace. I am proactive, detail-oriented, and collaborative, comfortable coordinating cross-functional teams across time zones to ensure move-in readiness and excellent tenant experiences. I love applying problem-solving and communication skills to optimize operations and client satisfaction.…I am a bilingual executive and customer support specialist with over 4 years of experience in administrative support, leasing, and client communications. I thrive in high-volume, remote environments and excel at streamlining workflows using tools like Intercom, Notion, CRMs, and Google Workspace. I am proactive, detail-oriented, and collaborative, comfortable coordinating cross-functional teams across time zones to ensure move-in readiness and excellent tenant experiences. I love applying problem-solving and communication skills to optimize operations and client satisfaction.

Allyson Palomino

Video Editor, Photographer, Web Designer, +2

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I am a bilingual executive and customer support specialist with over 4 years of experience in administrative support, leasing, and client communications. I thrive in high-volume, remote environments and excel at streamlining workflows using tools like Intercom, Notion, CRMs, and Google Workspace. I am proactive, detail-oriented, and collaborative, comfortable coordinating cross-functional teams across time zones to ensure move-in readiness and excellent tenant experiences. I love applying problem-solving and communication skills to optimize operations and client satisfaction.…I am a bilingual executive and customer support specialist with over 4 years of experience in administrative support, leasing, and client communications. I thrive in high-volume, remote environments and excel at streamlining workflows using tools like Intercom, Notion, CRMs, and Google Workspace. I am proactive, detail-oriented, and collaborative, comfortable coordinating cross-functional teams across time zones to ensure move-in readiness and excellent tenant experiences. I love applying problem-solving and communication skills to optimize operations and client satisfaction.

Available to hire

I am a bilingual executive and customer support specialist with over 4 years of experience in administrative support, leasing, and client communications. I thrive in high-volume, remote environments and excel at streamlining workflows using tools like Intercom, Notion, CRMs, and Google Workspace. I am proactive, detail-oriented, and collaborative, comfortable coordinating cross-functional teams across time zones to ensure move-in readiness and excellent tenant experiences. I love applying problem-solving and communication skills to optimize operations and client satisfaction.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Leasing Specialist (Contract) at River Mountain Properties

October 1, 2025 - December 1, 2025

Managed high-volume communication with prospective tenants, providing timely and accurate information on properties and leasing processes. Coordinated the full leasing workflow from lead creation to application approval, ensuring accurate documentation and timely follow-ups. Reviewed applications and addendums, tracking lead status using property management platforms. Collaborated with leasing, maintenance, and operations teams to align move-in readiness and operational timelines.

Leasing Advisor at Teleperformance - Belong Home Management

June 1, 2024 - May 1, 2025

Oversaw appointment scheduling for property inspections and home tours, ensuring smooth coordination between tenants, homeowners, and inspectors. Handled data entry and document processing, ensuring compliance with U.S. property regulations and internal policies. Maintained clear communication with cross-functional teams, streamlining workflows and optimizing bilingual client interactions while meeting client expectations. Negotiated, retained, and closed long-term lease agreements to optimize revenue and fostered client relationships by collaborating with colleagues to enhance overall team sales performance.

Virtual Executive Assistant at Infrasol SAC

March 1, 2022 - March 1, 2024

Managed executive’s daily calendar, email inbox, and internal communications to streamline scheduling and team coordination. Handled high-volume scheduling and correspondence for executive teams, organizing travel, appointments, and personal logistics while maintaining confidentiality and safeguarding sensitive information. Provided remote support by organizing data, managing files, and maintaining accurate records using Google Suite, Excel, Notion, Slack, and task trackers to coordinate projects and documentation across multiple time zones. Coordinated multiple projects and operational tasks, ensuring alignment with deadlines and client expectations across different departments.

Business Development Intern at THINK-ELIMA

March 1, 2023 - July 1, 2023

Conducted outbound outreach via calls, LinkedIn, and email to engage prospects and support lead generation efforts. Assisted with market research and database management to improve prospecting and sales processes. Supported recurring sales initiatives through proactive follow-ups and CRM updates.

Volunteer Organizer, Community Support Initiative at WIRED AMAZON - RAINFOREST EXPEDITIONS

January 1, 2021 - December 1, 2021

Assisted in scientific outreach initiatives, specimen collection, and environmental education programs, supporting biodiversity research and citizen science projects.