Amaka julieth Eya

Managed 100+ client/patient inquiries per cycle using phone, email, and CRM workflows; logged requests and ensured consistent follow-up actions to prevent missed inquiries. Supported appointment coordination and maintained organized digital records so teammates could track outstanding items. Worked with distributed colleagues using digital communication tools while independently prioritizing requests to keep remote workflows moving.

Managed 100+ client/patient inquiries per cycle via phone, email, and CRM workflows, documenting requests and follow-up actions to prevent missed inquiries. Supported appointment coordination and organized digital records so teammates could see outstanding items and follow up consistently. Collaborated with distributed colleagues using digital communication tools while independently prioritizing requests to keep remote workflows moving.

Coordinated 400+ patient appointments weekly and improved scheduling workflows, contributing to a 10% reduction in average patient wait times. Managed patient and appointment information in OptiMantra EMR and supported continuity by coordinating information flow across a 20-person team. Helped resolve service delays by coordinating daily unit activities, communicating staffing and operational needs, and following up on outstanding issues. Addressed patient concerns professionally, identifying appropriate administrative next steps and escalating clinical questions to relevant professionals.