General Manager at Executive Thibodaux New Orleans Hotel

Oversaw daily hotel operations across departments including housekeeping, front desk, maintenance, and reservations, ensuring smooth coordination and guest satisfaction. Fostered strong employee relations by addressing concerns, supporting staff development, and promoting a positive work environment. Managed customer relations by resolving guest issues professionally, contributing to repeat business and positive experiences. Utilized Property Management System for reservations, room assignments, and guest account management. Conducted hands-on maintenance work using hand and power tools, demonstrating versatility and problem-solving. Maintained scheduling and organization across departments while balancing operational needs and employee availability. Promoted internally from maintenance to General Manager through consistent work ethic, adaptability, and recognition from upper management.

Assistant Manager at Jimmy John’s Sandwiches

Maintained strong customer relationships by addressing concerns professionally and ensuring consistent service quality. Created and managed employee schedules for efficient operations and shift coverage. Handled daily inventory management and restocking using inventory systems. Managed money handling tasks including cash register operation, safe drops, and POS reconciliation with accuracy. Supported catering orders and deliveries demonstrating flexibility and teamwork. Recognized for reliability, strong work ethic, and commitment to excellence. Trusted to operate and oversee store locations as needed, reflecting leadership capabilities and dependability.

Assistant Manager at Zaxby’s

Maintained accurate inventory records and monitored supply levels to support daily operations and reduce product shortages. Created and managed weekly employee schedules ensuring adequate shift coverage. Executed daily closing procedures including balancing registers and securing store assets. Handled money management tasks with attention to accuracy and accountability. Supported positive employee relations by addressing interpersonal concerns and promoting teamwork. Delivered consistent customer service and conflict resolution. Assisted coworkers during staff shortages, demonstrating flexibility and team support.