Available to hire
Hi, I’m Amber Marshall, a dependable customer service expert with over a decade of diverse experience in various customer service roles. I thrive both remotely and in office environments, and I have a genuine passion for connecting people across organizations. My background includes playing key roles in customer care, administration, and event production, alongside developing a solid understanding of various administrative and technical tools.
I also bring a creative edge to my work through experience in producing, budgeting, and scheduling short films and live events. Outside of work, I enjoy building and maintaining online communities, which fuels my interest in social media and digital engagement. I’m British, currently based in the Netherlands, and ready to contribute my skills and passion to new challenges.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Care and Assistance Generalist Support at Allianz Partners UK
October 31, 2024 - July 25, 2025Answered calls from NatWest Group customers regarding their travel insurance policy, sold upgrades, and completed medical screenings. Mastered various call systems and ABS. Took on senior responsibilities such as supporting other teams via live desk, handling customer complaints, arranging callbacks, and email responses. Cross-trained to assist with calls for Lloyds Banking Group as well.
Customer Service Advisor at Prime Student Living
August 31, 2023 - July 25, 2025Served as first point of contact for residence, sold rooms for the academic year, scanned and sorted mail, managed emails, conducted viewings for prospective residents, ensured maximum capacity through enquiry follow-ups, organized events and treat days, and performed general office tasks.
Business Administration Apprentice at NHS Wales
August 31, 2021 - July 25, 2025Booked patient appointments, answered queries via telephone and email, typed consultant reports from audio tapes, created management spreadsheets, handled mail, and performed data input tasks.
Sales Advisor - Travel Money at Debenhams
June 30, 2020 - July 25, 2025Maintained foreign currency stock, followed anti-money laundering laws, managed sales and buy-backs of international currencies, and completed necessary paperwork.
Customer Service Advisor/Receptionist at Student Roost
August 31, 2019 - July 25, 2025Sold rooms for the academic year, organized events calendar, assisted students with financial difficulties through grants and payment plans, processed purchase orders, and completed daily administrative tasks.
Social Media & Marketing Coordinator at War World Scenics
August 31, 2017 - July 25, 2025Improved the organization's presence on various social media platforms and internet methods. Created marketing campaigns using Pay Per Click and hashtags, designed online publications and Cad Cam work for laser cutter, and handled general office administration and customer support.
Seasonal Game Hero at GAME
January 31, 2017 - July 25, 2025Provided customer service including cash handling, transactions, queries, processing trade-ins, shop organization, and demoing products. Worked at Insomnia59 NEC event, handling cash, transactions, setting up/packing down stands, and merchandise display.
Senior Bar Associate at Wetherspoon
May 31, 2016 - July 25, 2025Served customers, ensured smooth bar operations, handled cash and alcohol sales, trained new team members, and was trusted to run the bar solo for most openings and closings.
Customer Care and Assistance Generalist Support at Allianz Partners UK
October 31, 2024 - July 25, 2025Answered calls from NatWest Group customers regarding travel insurance policies and sold upgrades while completing medical screenings. Mastered various call and backend systems. Took on responsibilities typically held by senior staff such as supporting other teams, handling complaints, arranging callbacks, and responding to customer emails. Cross-trained to assist Lloyds Banking Group as well as NatWest calls. Remote position.
Customer Service Advisor at Prime Student Living
August 31, 2023 - July 25, 2025First point of contact for residents, responsible for selling rooms for the upcoming academic year. Administrative responsibilities included mail handling, email correspondence, conducting viewings, contacting inquiries to maximize occupancy, organizing treat days and events, and general office tasks.
Business Administration Apprentice at NHS Wales
August 31, 2021 - July 25, 2025Booked patient appointments, handled queries via phone and email, transcribed consultant reports from audio tapes, created spreadsheets for management, managed mail, and inputted data.
Sales Advisor - Travel Money at Debenhams
June 30, 2020 - July 25, 2025Maintained stock, followed anti-money laundering laws, bought and sold international currencies, handled paperwork and filing.
Customer Service Advisor/Receptionist at Student Roost
August 31, 2019 - July 25, 2025Sold rooms for the academic year, organized student events, helped students with financial difficulties by providing grant information and setting up payment plans, processed purchase orders, and completed daily administrative tasks.
Social Media & Marketing Coordinator at War World Scenics
August 31, 2017 - July 25, 2025Improved the company’s social media presence across multiple platforms, created marketing campaigns using pay-per-click and hashtags, designed online publications, supported customer service, and assisted with CAD CAM work for laser cutting. Also managed general office administration.
Seasonal Game Hero at GAME
January 31, 2017 - July 25, 2025Performed customer service duties such as cash handling, processing transactions, responding to queries, and maintaining shop organization. Participated in Insomnia59 event with responsibilities including merchandising, setup, and cash handling, enhancing event and customer service experience.
Senior Bar Associate at Wetherspoon
May 31, 2016 - July 25, 2025Served customers, managed bar operations including cash handling and alcohol sales, trained new team members, and was trusted to manage bar solo for most shifts.
Education
Bachelor's Degree at The University of the West of England
September 1, 2013 - August 31, 2016Level 3 Business Administration Apprenticeship at NHS Wales
January 1, 2021 - August 31, 2021BTEC Media Level 3 & A Level Performing Arts at John Leggott Sixth Form College
September 1, 2011 - August 31, 2013GCSEs and BTEC Level 2 Business Studies & Level 1 Music + Media at Melior Community College
September 1, 2006 - August 31, 2011Qualifications
Customer service: problem solving & troubleshooting - LinkedIn
January 11, 2030 - July 25, 2025Create A professional online presence – Future Learn
January 11, 2030 - July 25, 2025Fundamentals of digital marketing – Google Digital Garage
January 11, 2030 - July 25, 2025Growth mindset – Virtual College
January 11, 2030 - July 25, 2025Wellbeing and resilience at work – Future Learn
January 11, 2030 - July 25, 2025Digital skills: for work and life – Future Learn
January 11, 2030 - July 25, 2025Everyday maths – Open University
January 11, 2030 - July 25, 2025Introduction to bookkeeping and accounting – Open University
January 11, 2030 - July 25, 2025Introduction to business management – Future Learn
January 11, 2030 - July 25, 2025How to create great online content – Future Learn
January 11, 2030 - July 25, 2025Learn about current digital workplace trends – Future Learn
January 11, 2030 - July 25, 2025Rent Smart Wales Agent Training
January 11, 2030 - July 25, 2025Lighthouse – Fire Warden
January 11, 2030 - July 25, 2025ANUK National Code of Standards for Larger Developments
January 11, 2030 - July 25, 2025Customer service: problem solving & troubleshooting - LinkedIn
January 11, 2030 - July 25, 2025Create A professional online presence – Future Learn
January 11, 2030 - July 25, 2025Fundamentals of digital marketing – Google Digital Garage
January 11, 2030 - July 25, 2025Growth mindset – Virtual College
January 11, 2030 - July 25, 2025Wellbeing and resilience at work – Future Learn
January 11, 2030 - July 25, 2025Digital skills: for work and life – Future Learn
January 11, 2030 - July 25, 2025Everyday maths – Open University
January 11, 2030 - July 25, 2025Introduction to bookkeeping and accounting – Open University
January 11, 2030 - July 25, 2025Introduction to business management – Future Learn
January 11, 2030 - July 25, 2025How to create great online content – Future Learn
January 11, 2030 - July 25, 2025Learn about current digital workplace trends – Future Learn
January 11, 2030 - July 25, 2025Rent Smart Wales Agent Training
January 11, 2030 - July 25, 2025Lighthouse – Fire Warden
January 11, 2030 - July 25, 2025ANUK National Code of Standards for Larger Developments
January 11, 2030 - July 25, 2025Industry Experience
Media & Entertainment, Retail, Financial Services, Healthcare, Travel & Hospitality, Real Estate & Construction, Gaming, Non-Profit Organization
Experience Level
Expert
Intermediate
Intermediate
Intermediate
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