Ammar Ali

Managed end-to-end customer service operations for international (primarily US-based) clients, ensuring high satisfaction and timely issue resolution. Handled inquiries via email, chat, and online platforms across time zones. Supported sales processes with product recommendations, upselling, and order-related queries. Operated Shopify stores with product listings, inventory updates, and order processing; coordinated with internal teams to ensure smooth fulfillment, returns, and refunds. Monitored customer feedback and implemented improvements to enhance user experience and retention. Adapted communication style to US client expectations and collaborated cross-functionally with design, marketing, and account management teams.

Led end-to-end eCommerce operations, including Shopify store management, order processing, and customer experience for a high-volume retail business. Managed CRM and customer support, achieving 95% CSAT and improved response/resolution times. Handled 10,000+ monthly orders with high accuracy while optimizing fulfilment, logistics coordination, and delivery efficiency. Oversaw product listings, inventory management, and storefront optimization to boost conversion. Collaborated with marketing to execute digital campaigns and email marketing, using customer insights for promotions. Analyzed sales trends to inform pricing and growth strategies. Implemented automation tools and process improvements, reducing response times by up to 40% and delivery errors by 30%. Coordinated cross-functional teams to ensure timely order dispatch.