I am Amrita Chatterjee, a curator of stories on products, people and processes. I believe in the power of easily comprehensible product documents to ease access and adoption of products and services. I research the right content and adopt an organized approach in delivering it, coordinating with SMEs to understand requirements and develop technically accurate and contextually relevant content to start the right conversation. Over the years I have led and contributed to numerous technical writing and content projects across Capgemini, Altran, IBM, Cognizant, Screen-Magic, and freelance engagements. I enjoy turning complex topics into clear guides, UI text, and documentation platforms that empower teams and customers, while mentoring others to maintain quality and consistency across documentation efforts. I love working on creative fiction. Currently, I spend my time bringing alive my travel stories through visual storytelling that I showcase on my Travel Channel - A Storyteller's backpack.…

Amrita Chatterjee

I am Amrita Chatterjee, a curator of stories on products, people and processes. I believe in the power of easily comprehensible product documents to ease access and adoption of products and services. I research the right content and adopt an organized approach in delivering it, coordinating with SMEs to understand requirements and develop technically accurate and contextually relevant content to start the right conversation. Over the years I have led and contributed to numerous technical writing and content projects across Capgemini, Altran, IBM, Cognizant, Screen-Magic, and freelance engagements. I enjoy turning complex topics into clear guides, UI text, and documentation platforms that empower teams and customers, while mentoring others to maintain quality and consistency across documentation efforts. I love working on creative fiction. Currently, I spend my time bringing alive my travel stories through visual storytelling that I showcase on my Travel Channel - A Storyteller's backpack.…

Available to hire

I am Amrita Chatterjee, a curator of stories on products, people and processes. I believe in the power of easily comprehensible product documents to ease access and adoption of products and services. I research the right content and adopt an organized approach in delivering it, coordinating with SMEs to understand requirements and develop technically accurate and contextually relevant content to start the right conversation.

Over the years I have led and contributed to numerous technical writing and content projects across Capgemini, Altran, IBM, Cognizant, Screen-Magic, and freelance engagements. I enjoy turning complex topics into clear guides, UI text, and documentation platforms that empower teams and customers, while mentoring others to maintain quality and consistency across documentation efforts.
I love working on creative fiction.
Currently, I spend my time bringing alive my travel stories through visual storytelling that I showcase on my Travel Channel - A Storyteller’s backpack.

See more

Skills

Experience Level

WordPress
Expert
Github
Intermediate
Figma
Beginner
Airtable
Beginner

Language

English
Fluent

Work Experience

Senior Team Lead – Technical Documentation at Capgemini
August 1, 2021 - October 1, 2022
Developed knowledge topics for storage products for the client's Knowledge Center; authored and reviewed UI text for the GUI; created and updated API documentation; mentored junior team members; contributed as a technical editor to improve documentation quality.
Technical Writer at Altran India (On the Payroll of QUESS IT Staffing)
June 1, 2020 - August 1, 2021
Developed knowledge topics for storage products for the client’s Knowledge Center; created and reviewed UI text for the GUI; produced API documentation; mentored junior writers.
Technical Writer at IBM India (On the Payroll of QUESS IT Staffing)
October 1, 2019 - June 1, 2020
Developed knowledge topics for storage products for the client’s Knowledge Center; created and updated API documentation.
Senior Technical Content Writer at Screen-Magic Mobile Media Pvt. Ltd (On the Payroll of IQUEST MANAGEMENT CONSULTANTS PRIVATE LIMITED)
February 1, 2019 - October 1, 2019
Created user-friendly documentation assets for a Messaging Platform enabling CRM integration; mentored and led the Technical Writing team; led the initiative to create a documentation platform by migrating content from HTML to WordPress; developed UI text focusing on UX; coordinated with stakeholders to develop educational material on Messaging concepts for Marketing.
Technical Content Writer at Freelance
July 1, 2018 - February 1, 2019
Developed content for technology pages of a technology services firm website; authored thought leadership articles on technology topics.
Technical Writer at Incedo, Pune, India
December 1, 2016 - July 1, 2018
Developed collaborative documentation for a cloud-based reporting tool using Confluence Wiki; led transition of zero documentation to a complete documentation suite for multiple products; created comprehensive documentation for two products; improved query management for technical and customer support teams.
Consultant Technical Writer (Freelance) at Contata Solutions, Gurgaon, India
February 1, 2016 - August 1, 2016
Developed online help content for a CRM product using HelpScout and Google Docs; delivered a comprehensive Online Help package by collaborating with client stakeholders to align product functionalities with requirements.
Consultant Technical Writer (Freelance) at Vserv Solutions, Gurgaon, India
July 1, 2015 - December 1, 2015
Developed content for product manuals for a Web Based Publishing software; identified and implemented documentation strategies to improve user adoption.
Senior Associate at Cognizant Technology Solutions, Kolkata, India
January 1, 2007 - December 31, 2012
Researched, developed, and maintained technical documentation for software products; mentored a team of 6; contributed to pre-sales pitches and internal technology offices to ensure consistent document quality.
Documentation Specialist at Connectiva Systems (I) Pvt Ltd, Kolkata, India
January 1, 2005 - December 31, 2007
Enhanced product usability by developing a comprehensive suite of documents; developed training workbooks and delivered training sessions; contributed to pre-sales pitches leveraging domain understanding to explain product capabilities.
Technical Content Writing (Freelance) at Freelance
May 1, 2012 - November 1, 2016
Developed communication articles including technology articles, brochures and website content for an HVAC manufacturing client; produced cloud service website content; created content for multiple client websites and marketing collateral.
Technical Content Writer Freelance at Freelance
July 1, 2018 - February 1, 2019
Developed content for technology pages of a technology services firm website; authored thought leadership articles on technology topics; produced website content for cloud services and other clients; designed training curricula for telecom industry.

Education

Bachelor of Arts – History Honours at Presidency University, Kolkata, India
January 1, 1995 - December 31, 1998
Diploma Course in Multimedia at Pentasoft Technologies, Kolkata
January 1, 1999 - December 31, 1999
Certificate Course in Technical Writing and Instructional Designing at Technowrites Pvt Ltd, Pune, India
January 1, 2003 - December 31, 2004
Bachelor of Arts – History Honours at Presidency University, Kolkata, India
January 1, 1995 - January 1, 1998
Diploma Course in Multimedia at Pentasoft Technologies, Kolkata
January 1, 1999 - January 1, 1999
Certificate Course in Technical Writing and Instructional Designing at Technowrites Pvt Ltd, Pune, India
January 1, 2003 - January 1, 2004

Qualifications

Certification on UX writing
August 1, 2025 - November 8, 2025
Information Developers Foundation - Online Course
January 1, 2017 - December 8, 2025
Certificate Course in Technical Writing and Instructional Designing
January 1, 2003 - December 31, 2004
Diploma Course in Multimedia
January 1, 1999 - December 31, 1999

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Telecommunications, Healthcare
    paper Content-First Project for a Fictional App - Dazzled

    Plan, ideate and develop the microcopy for a mobile app for designing customized jewelry.

    • Since this was part of a course assignment, the initial intent was to help us learn to apply our knowledge gained through the duration of the course.
      However, while working on the project I identified the following objectives as well:
      • Understand how a UX writer functions within a cross-functional team
      • Develop a deeper understanding of what Content truly connotes.
      • Comprehend the role that user perspectives play in determining the final output
        Find the complete project here:
        https://www.twine.net/signin