Amy Owens

Travel Agent at Travello

Assisted clients in planning and booking travel itineraries, provided personalized recommendations based on preferences and budget; coordinated with suppliers to arrange seamless travel experiences.

FOH Supervisor / Bartender at Tiger Prawn Tony's, Cairns, Australia

Responsible for training new staff, end-of-day procedures (restaurant closing, cash drawer balancing, securing premises); monitored inventory levels and coordinated with suppliers to ensure smooth operations.

Sales Assistant at Hopspecs, Cairns

Ensured customers received exceptional service, handling transactions and addressing customer inquiries. Managed inventory and trained new staff.

Front of House Manager, Waitress and Social Media at Terry Prone Tony's, Palm Cove

Managed day-to-day operations as Manager on Duty, including staff training, end-of-day procedures, and POS troubleshooting. Oversaw inventory levels and balanced supplies.

Social Media Manager at HBK Building, Sydney, Australia

Managed social media accounts, captured high-quality photos and videos to showcase company projects and services; developed and published content tailored to target audiences to boost engagement.

Senior Analyst, Project/Program Manager at Deloitte Technologies, Cork, Ireland

Diligently recorded and transcribed meeting minutes for weekly meetings; followed up on action items; redesigned and updated internal communications; designed and maintained a SharePoint page for the team; ensured effective communication to technical and non-technical audiences; led stakeholder coordination and hands-on leadership.

Service Delivery Engineer at Dell Technologies, Cork, Ireland

Supported end-to-end service delivery tasks, incident response, inventory monitoring, and coordination with suppliers; ensured smooth operations and timely issue resolution.

Waitress at Various Cafés, Cork, Ireland

Gained extensive experience in hospitality while managing various roles including taking orders and ensuring excellent customer service.

Retail Sales Assistant / Cash Office Assistant at Dairy Gold Co-Op Stores, Cork, Ireland

Provided outstanding customer service; handled transactions; addressed customer inquiries; supported cash office operations and stock control.