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Software Developer with experience in JavaScript, HTML/CSS, React, Node.js, Python, and Java, and certified in ServiceNow Administration Fundamentals (CSA). Worked as a Systems Management Analyst at Kyndryl/IBM, developing reports, dashboards, and process automation in ServiceNow. Previous experience with Salesforce (Apex, Lightning) and agile project development. Passionate about technology, continuous learning, and building impactful solutions.…Software Developer with experience in JavaScript, HTML/CSS, React, Node.js, Python, and Java, and certified in ServiceNow Administration Fundamentals (CSA). Worked as a Systems Management Analyst at Kyndryl/IBM, developing reports, dashboards, and process automation in ServiceNow. Previous experience with Salesforce (Apex, Lightning) and agile project development. Passionate about technology, continuous learning, and building impactful solutions.

Ana Carolina Gonçalves

Developer, Front-End Developer, Data Analyst

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Software Developer with experience in JavaScript, HTML/CSS, React, Node.js, Python, and Java, and certified in ServiceNow Administration Fundamentals (CSA). Worked as a Systems Management Analyst at Kyndryl/IBM, developing reports, dashboards, and process automation in ServiceNow. Previous experience with Salesforce (Apex, Lightning) and agile project development. Passionate about technology, continuous learning, and building impactful solutions.…Software Developer with experience in JavaScript, HTML/CSS, React, Node.js, Python, and Java, and certified in ServiceNow Administration Fundamentals (CSA). Worked as a Systems Management Analyst at Kyndryl/IBM, developing reports, dashboards, and process automation in ServiceNow. Previous experience with Salesforce (Apex, Lightning) and agile project development. Passionate about technology, continuous learning, and building impactful solutions.

Available to hire

Software Developer with experience in JavaScript, HTML/CSS, React, Node.js, Python, and Java, and certified in ServiceNow Administration Fundamentals (CSA). Worked as a Systems Management Analyst at Kyndryl/IBM, developing reports, dashboards, and process automation in ServiceNow. Previous experience with Salesforce (Apex, Lightning) and agile project development. Passionate about technology, continuous learning, and building impactful solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Portuguese

Fluent

Spanish; Castilian

Beginner

Work Experience

Analista e desenvolvedor Servicenow at Kyndryl

September 12, 2021 - Present

I develop using JavaScript ES5/ES6, HTML, and ServiceNow's declarative tools, creating reports and dashboards, and providing limited customer support to resolve issues.

Education

System of information at UFMG

February 1, 2019 - August 1, 2023

Qualifications

CSA - Certificado Servicenow Administrator

June 20, 2025 - September 20, 2025

Certification that validates foundational knowledge in ServiceNow administration, including user management, form and table configuration, process automation, and application of best practices to efficiently maintain and operate ServiceNow instances.