Hi, I'm Ana Macapagal, a Virtual Assistant with over 10 years of experience dedicated to nurturing businesses for optimal growth and achieving their goals. I specialize in social media management, influencer marketing, and sales support, helping brands grow through effective marketing strategies and excellent customer service. I'm passionate about creating engaging content, managing social media campaigns, and building strong relationships with customers and influencers alike. I continuously seek to leverage my skills to amplify brand presence and provide top-tier support to businesses I work with.

Hi, I'm Ana Macapagal, a Virtual Assistant with over 10 years of experience dedicated to nurturing businesses for optimal growth and achieving their goals. I specialize in social media management, influencer marketing, and sales support, helping brands grow through effective marketing strategies and excellent customer service. I'm passionate about creating engaging content, managing social media campaigns, and building strong relationships with customers and influencers alike. I continuously seek to leverage my skills to amplify brand presence and provide top-tier support to businesses I work with.

Available to hire

Hi, I’m Ana Macapagal, a Virtual Assistant with over 10 years of experience dedicated to nurturing businesses for optimal growth and achieving their goals. I specialize in social media management, influencer marketing, and sales support, helping brands grow through effective marketing strategies and excellent customer service.

I’m passionate about creating engaging content, managing social media campaigns, and building strong relationships with customers and influencers alike. I continuously seek to leverage my skills to amplify brand presence and provide top-tier support to businesses I work with.

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Language

English
Advanced

Work Experience

Sales Support Specialist at Tazapay Inc
July 1, 2022 - Present
Manage client data using CRM systems, oversee communications, and ensure timely responses to enhance customer experience. Develop targeted lead lists, qualify sales opportunities, and create email sequences to nurture prospects.
General VA / Admin at My Super Nanny
May 31, 2022 - July 21, 2025
Handled social media management, content creation, and various administrative tasks to support company operations.
General VA / Admin / Social Media at mySircles
December 31, 2019 - July 21, 2025
Managed social media channels, created content, and performed administrative duties to enhance online presence.
Influencer Marketing Manager & Customer Service Support at Your Tea
December 31, 2019 - July 21, 2025
Provided chat and email support, conducted influencer research, outreach, and negotiations, and analyzed weekly influencer performance.
Influencer Marketing Manager at 12 Health
December 31, 2016 - July 21, 2025
Conducted influencer research, outreach, and negotiations, and analyzed weekly influencer performance.
Customer First Champion at Telstra
December 31, 2015 - July 21, 2025
Provided exceptional customer service to small business owners, addressing queries and complaints via email, chat, and calls.

Education

Add your educational history here.

Qualifications

Basic Facebook Ads Training
January 11, 2030 - July 21, 2025
E-Commerce Masterclass
January 11, 2030 - July 21, 2025
Instagram Marketing
January 11, 2030 - July 21, 2025

Industry Experience

Retail, Travel & Hospitality, Media & Entertainment, Professional Services, Software & Internet