Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dynamic and detail-oriented professional with strong experience in customer operations, process coordination, and cross-functional teamwork. I excel at managing workflows, resolving complex client issues, and improving service delivery through proactive collaboration. I am passionate about efficiency and continuous improvement, supported by Lean Six Sigma certification. I thrive in fast-paced environments and enjoy turning data-driven insights into tangible results.…I am a dynamic and detail-oriented professional with strong experience in customer operations, process coordination, and cross-functional teamwork. I excel at managing workflows, resolving complex client issues, and improving service delivery through proactive collaboration. I am passionate about efficiency and continuous improvement, supported by Lean Six Sigma certification. I thrive in fast-paced environments and enjoy turning data-driven insights into tangible results.

Ana Țurcanu

Project Manager, Content Producer, Content Designer, +2





I am a dynamic and detail-oriented professional with strong experience in customer operations, process coordination, and cross-functional teamwork. I excel at managing workflows, resolving complex client issues, and improving service delivery through proactive collaboration. I am passionate about efficiency and continuous improvement, supported by Lean Six Sigma certification. I thrive in fast-paced environments and enjoy turning data-driven insights into tangible results.…I am a dynamic and detail-oriented professional with strong experience in customer operations, process coordination, and cross-functional teamwork. I excel at managing workflows, resolving complex client issues, and improving service delivery through proactive collaboration. I am passionate about efficiency and continuous improvement, supported by Lean Six Sigma certification. I thrive in fast-paced environments and enjoy turning data-driven insights into tangible results.

Available to hire

I am a dynamic and detail-oriented professional with strong experience in customer operations, process coordination, and cross-functional teamwork. I excel at managing workflows, resolving complex client issues, and improving service delivery through proactive collaboration.

I am passionate about efficiency and continuous improvement, supported by Lean Six Sigma certification. I thrive in fast-paced environments and enjoy turning data-driven insights into tangible results.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Italian

Advanced

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Freelance Recruiter at Self-Employed / Registered Entity

July 1, 2025 - November 2, 2025

End-to-end recruitment for various roles, including job posting, sourcing, screening, and candidate interviews. Collaborated with clients to understand requirements and improve hiring efficiency. Managed administrative and communication tasks related to recruitment projects.

Junior Technical Support Engineer at Stefanini

March 1, 2025 - March 1, 2025

Delivered technical troubleshooting via ServiceNow and Microsoft Azure. Collaborated with cross-functional teams to meet KPIs and SLAs. Supported internal users with VPN, Active Directory, and remote desktop tools.

Customer Excellence Agent at Teleperformance

March 1, 2025 - November 2, 2025

Provided high-quality assistance and resolved customer inquiries efficiently. Supported continuous improvement and customer satisfaction initiatives. Maintained service performance aligned with KPIs and SLAs.

Customer Service Agent – Italian Language at Teleperformance

June 1, 2024 - June 1, 2024

Managed multilingual customer support (Italian & English) via phone, chat, and email. Ensured KPI, SLA, and customer satisfaction compliance. Handled back-office tasks and data updates.

Information Processing Assistant at P&T Vest Construct

October 1, 2022 - October 1, 2022

Performed accurate data entry in ADIP system and processed B2B invoices. Coordinated communication between departments.

Storekeeper / Sales Coordinator at Pierprod SRL

September 1, 2021 - September 1, 2021

Managed inventory and logistics for a retail branch. Coordinated sales, invoicing, and client advising activities. Maintained communication with suppliers and clients.