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As a UX/UI Designer with a background in marketing, branding, and customer experience, I bring a versatile skill set and a global perspective shaped by work across the USA, Spain, and Portugal. With strong attention to detail, I specialize in user research, usability testing, prototyping, and stakeholder communication. I thrive in cross-functional teams, contributing across the entire product life cycle—from discovery to delivery—by translating user needs into user-centered solutions that drive engagement and business results. Passionate about storytelling and intuitive design, I'm seeking a role where I can contribute to innovative projects, grow as a designer, and create meaningful experiences that balance user needs with business goals.…As a UX/UI Designer with a background in marketing, branding, and customer experience, I bring a versatile skill set and a global perspective shaped by work across the USA, Spain, and Portugal. With strong attention to detail, I specialize in user research, usability testing, prototyping, and stakeholder communication. I thrive in cross-functional teams, contributing across the entire product life cycle—from discovery to delivery—by translating user needs into user-centered solutions that drive engagement and business results. Passionate about storytelling and intuitive design, I'm seeking a role where I can contribute to innovative projects, grow as a designer, and create meaningful experiences that balance user needs with business goals.

Ana Albertini

UX Designer, UI Designer, Project Manager, +3

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As a UX/UI Designer with a background in marketing, branding, and customer experience, I bring a versatile skill set and a global perspective shaped by work across the USA, Spain, and Portugal. With strong attention to detail, I specialize in user research, usability testing, prototyping, and stakeholder communication. I thrive in cross-functional teams, contributing across the entire product life cycle—from discovery to delivery—by translating user needs into user-centered solutions that drive engagement and business results. Passionate about storytelling and intuitive design, I'm seeking a role where I can contribute to innovative projects, grow as a designer, and create meaningful experiences that balance user needs with business goals.…As a UX/UI Designer with a background in marketing, branding, and customer experience, I bring a versatile skill set and a global perspective shaped by work across the USA, Spain, and Portugal. With strong attention to detail, I specialize in user research, usability testing, prototyping, and stakeholder communication. I thrive in cross-functional teams, contributing across the entire product life cycle—from discovery to delivery—by translating user needs into user-centered solutions that drive engagement and business results. Passionate about storytelling and intuitive design, I'm seeking a role where I can contribute to innovative projects, grow as a designer, and create meaningful experiences that balance user needs with business goals.

Available to hire

As a UX/UI Designer with a background in marketing, branding, and customer experience, I bring a versatile skill set and a global perspective shaped by work across the USA, Spain, and Portugal. With strong attention to detail, I specialize in user research, usability testing, prototyping, and stakeholder communication.

I thrive in cross-functional teams, contributing across the entire product life cycle—from discovery to delivery—by translating user needs into user-centered solutions that drive engagement and business results. Passionate about storytelling and intuitive design, I’m seeking a role where I can contribute to innovative projects, grow as a designer, and create meaningful experiences that balance user needs with business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

Spanish; Castilian

Fluent

English

Fluent

Work Experience

UX/UI Designer at TOINO ABEL

August 31, 2025 - August 29, 2025

Led the redesign of TOINO ABEL's e-commerce experience, enhancing conversion potential by revamping navigation, checkout flow, and information architecture to enable smoother product discovery and purchase. Conducted heuristic evaluation and usability testing to uncover friction points, improving product pages, FAQs, shopping flow, and introducing an authenticity card to extend the brand experience beyond digital interactions.

UX/UI Designer at TO IN O ABEL, Portugal

August 1, 2025 - August 1, 2025

UX/UI Designer at Ino Abel

August 1, 2025 - August 1, 2025

Led the redesign of INO ABEL's e-commerce experience, enhancing conversion potential by revamping navigation, checkout flow, and information architecture to enable smoother product discovery and purchase. Conducted heuristic evaluation and usability testing to uncover friction points, improving product pages, FAQs, shopping flow, and introducing an authenticity card to extend the brand experience beyond digital interactions.

Campaign Coordinator at Wunderman Thompson / VMLY&R MAP, Portugal

March 31, 2025 - March 31, 2025

Improved team communication and issue prevention by designing an internal playbook adopted across three international offices, showcasing scalable thinking and aligning closely with UX principles of clarity and consistency.

Campaign Coordinator at Wunderman Thompson VML MAP, Portugal

March 31, 2025 - August 29, 2025

Improved team communication and issue prevention by designing an internal playbook adopted across three international offices, showcasing scalable process thinking and aligning closely with UX principles of clarity and consistency. Managed end-to-end campaign delivery for a global client with €82.9B revenue, coordinating across technical and operational teams, mirroring UX workflows from research to launch, with a strong focus on collaboration, iteration, and user impact.

Campaign Coordinator at Wunderman Thompson / VMLMAP, Portugal

March 1, 2025 - March 1, 2025

Optimized processes and introduced new tools to reduce campaign errors by 40%, directly enhancing customer satisfaction - reflecting a UX mindset of continuous improvement and quality assurance. Accelerated issue resolution from days to hours through cross-functional collaboration and systems thinking, aligning with an agile UX workflow and supporting faster, more responsive product iterations for a global client (€6.153B revenue).

Campaign Specialist at Wunderman Thompson VML MAP, Portugal

November 30, 2023 - August 29, 2025

Optimized processes and introduced new tools to reduce campaign errors by 40%, directly enhancing customer satisfaction—reflecting a UX mindset of continuous improvement and quality assurance. Accelerated issue resolution from days to hours through cross-functional collaboration and systems thinking, aligning with agile UX workflows and supporting faster, more responsive product iterations for a global client with €6.153B revenue.

Campaign Specialist at Wunderman Thompson / VMLMAP, Portugal

November 1, 2023 - November 1, 2023

Improved team communication and issue prevention by designing an internal play book adopted across three international offices, showing scalable process thinking and aligning closely with UX principles of clarity and consistency. Managed E2E campaign delivery for a global client (€82.9B revenue), coordinating across technical and operational teams - mirroring UX workflows from research to launch.

Customer Service Agent at Farfetch

September 30, 2022 - September 30, 2022

Consistently ranked in the top 5% for customer satisfaction, demonstrating strong user empathy and problem-solving core skills that translate directly into user-centered design. Selected to handle escalated issues for luxury brand customers, using active listening and quick resolution to reduce friction—paralleling UX goals of improving user flows and overall experience.

Customer Service Agent at Farfetch, Portugal

September 30, 2022 - August 29, 2025

Consistently ranked in the top 5% for customer satisfaction, demonstrating strong user empathy and problem-solving—core skills that translate directly into user-centered design. Selected to handle escalated issues for luxury brand customers, using active listening and quick resolution to reduce friction—paralleling UX goals of improving user flows and overall experience.

Customer Service Agent at Farfetch, Portugal

September 1, 2022 - September 1, 2022

Consistently ranked in the top 5% for customer satisfaction, demonstrating strong user empathy and problem-solving skills that translate directly into user-centered design. Selected to handle escalated issues for luxury brand customers, using active listening and quick resolution to reduce friction - paralleling UX goals of improving user flows and overall experience.