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I am a results-driven Business Analyst with over 5 years of experience in AI-driven SaaS, telecommunications, and cloud solutions. I specialize in turning complex datasets into strategic insights, building dashboards, and guiding data-informed decisions that boost efficiency and customer satisfaction. I excel at stakeholder management, process optimization, and cross-functional collaboration to deliver products aligned with business goals. I thrive in Agile environments, ensuring timely delivery and effective risk management across teams.…I am a results-driven Business Analyst with over 5 years of experience in AI-driven SaaS, telecommunications, and cloud solutions. I specialize in turning complex datasets into strategic insights, building dashboards, and guiding data-informed decisions that boost efficiency and customer satisfaction. I excel at stakeholder management, process optimization, and cross-functional collaboration to deliver products aligned with business goals. I thrive in Agile environments, ensuring timely delivery and effective risk management across teams.

Ananya Geethika Palyam

Data Scientist, Project Manager, UX Designer, +2

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I am a results-driven Business Analyst with over 5 years of experience in AI-driven SaaS, telecommunications, and cloud solutions. I specialize in turning complex datasets into strategic insights, building dashboards, and guiding data-informed decisions that boost efficiency and customer satisfaction. I excel at stakeholder management, process optimization, and cross-functional collaboration to deliver products aligned with business goals. I thrive in Agile environments, ensuring timely delivery and effective risk management across teams.…I am a results-driven Business Analyst with over 5 years of experience in AI-driven SaaS, telecommunications, and cloud solutions. I specialize in turning complex datasets into strategic insights, building dashboards, and guiding data-informed decisions that boost efficiency and customer satisfaction. I excel at stakeholder management, process optimization, and cross-functional collaboration to deliver products aligned with business goals. I thrive in Agile environments, ensuring timely delivery and effective risk management across teams.

Available to hire

I am a results-driven Business Analyst with over 5 years of experience in AI-driven SaaS, telecommunications, and cloud solutions. I specialize in turning complex datasets into strategic insights, building dashboards, and guiding data-informed decisions that boost efficiency and customer satisfaction.

I excel at stakeholder management, process optimization, and cross-functional collaboration to deliver products aligned with business goals. I thrive in Agile environments, ensuring timely delivery and effective risk management across teams.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Business Analyst at Onpassive Technologies Pvt. Ltd

January 1, 2025 - January 1, 2025

Led end-to-end delivery of Smart Wallet for digital transactions, improving payment tracking and user satisfaction by 25%. Optimized refund workflow on admin side, reducing turnaround time by 40%. Developed Power BI dashboards to track KPIs, refund SLAs, and transaction success rates. Collaborated across User, Admin, and Mobile platforms ensuring seamless integration and scalability. Executed market research on AI-driven SaaS solutions, informing product positioning and innovation.

Business Analyst at T-Mobile USA

July 1, 2023 - July 1, 2023

Enhanced customer experience through analytical insights and stakeholder collaboration. Implemented Agile frameworks ensuring successful on-time project delivery. Employed SQL and Adobe Analytics for data-driven optimization and trend identification. Played key role in CRM cloud migration ensuring data integrity and minimal disruption.

Junior Business Analyst at Open Cloud Solutions

November 1, 2018 - November 1, 2018

Analyzed business intelligence data for strategic decision-making improvements. Documented business requirements resulting in 10% rise in client satisfaction. Assisted system migration ensuring smooth transfer and validation of customer data. Collaborated with QA for testing cycles and UAT execution ensuring high-quality delivery.

Analyst Intern at Open Cloud Solutions

April 1, 2017 - April 1, 2017

Mapped and optimized existing business workflows improving order efficiency. Analyzed client surveys and feedback to support new product development. Performed user acceptance testing and test case documentation.