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I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction. My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.…I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction. My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.

Anastasia

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I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction. My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.…I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction. My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.

Available to hire

I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction.

My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.

Skills

Copywriting

Microsoft Office

Canva

Experience Level

Copywriting

Expert

Microsoft Office

Expert

Canva

Expert

Language

Russian

Advanced

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Work Experience

Customer chat support at Miss Catherine, Chisinau

June 1, 2023 - September 1, 2023

Delivered friendly, professional live-chat support, handling 40-60 customer conversations per day about orders, product details, returns, and shipping. Maintained an average first-response time under 2 minutes, achieving high customer satisfaction through clear communication and timely follow-up. Resolved 92% of inquiries on first contact by troubleshooting issues, authorizing refunds/exchanges, and coordinating with fulfillment teams.