Anastasia
I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions.
About
I am a detail-oriented translator, copywriter, and proofreader with strong skills in both English and Romanian. My proven ability in live-chat support has helped me excel in customer interactions. I thrive in fast-paced environments, managing 40-60 chats per day while ensuring a high level of satisfaction.
My goal is to produce precise, deadline-driven translations and edits, consistently seeking ways to improve processes and minimize redundancy. I am proficient in tools like Microsoft Office and Canva, which helps me deliver high-quality work efficiently.
- Joined July 2026
Skills· 3
Languages
- RussianAdvanced
- Romanian, Moldavian, MoldovanFluent
- EnglishAdvanced
Industry experience
- Professional Services
- Media & Entertainment
More experts in Chisinau, Moldova
Work experience
Delivered friendly, professional live-chat support, handling 40-60 customer conversations per day about orders, product details, returns, and shipping. Maintained an average first-response time under 2 minutes, achieving high customer satisfaction through clear communication and timely follow-up. Resolved 92% of inquiries on first contact by troubleshooting issues, authorizing refunds/exchanges, and coordinating with fulfillment teams.
Education
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