Brand Ambassador / Commercial Sales Representative - Samsung Customer Engagement at Samsung

Represented Samsung across retail environments and experiential pop-up activations, ensuring brand standards and consistent messaging across 2.5+ years. Systematically collected and filtered customer feedback to surface actionable insights for product development and marketing strategy. Drove in-store and cross-channel promotions of Samsung's product portfolio (smartphones, wearables, accessories, and insurance), consistently meeting and exceeding sales targets. Executed multi-touch in-store remarketing campaigns using consultative selling techniques to improve customer conversion. Applied cross-selling and upselling strategies to increase average order value and support higher customer lifetime value. Collaborated with brand teams to maintain consistent Samsung messaging and visual identity at point of sale.