I am a patient and dedicated individual, eager to learn and grow both personally and professionally. I thrive in computer-based environments and have a strong passion for working with technology—whether it's creating content, exploring the internet, or understanding digital trends from the internet. With a strong interest in continuous learning, I am always looking for opportunities to expand my skills. I am proficient in Microsoft Office applications and possess very good typing speed and accuracy. Additionally, I am highly motivated, adaptable, and open to traveling internationally if required. Outside of work, I maintain a disciplined and active lifestyle through daily sports practice, which contributes to my strong work ethic and energy. I am confident that my enthusiasm, technical abilities, and positive attitude would make me a valuable addition to your team.

Andrei-Lucian Hadbavnic

I am a patient and dedicated individual, eager to learn and grow both personally and professionally. I thrive in computer-based environments and have a strong passion for working with technology—whether it's creating content, exploring the internet, or understanding digital trends from the internet. With a strong interest in continuous learning, I am always looking for opportunities to expand my skills. I am proficient in Microsoft Office applications and possess very good typing speed and accuracy. Additionally, I am highly motivated, adaptable, and open to traveling internationally if required. Outside of work, I maintain a disciplined and active lifestyle through daily sports practice, which contributes to my strong work ethic and energy. I am confident that my enthusiasm, technical abilities, and positive attitude would make me a valuable addition to your team.

Available to hire

I am a patient and dedicated individual, eager to learn and grow both personally and professionally. I thrive in computer-based environments and have a strong passion for working with technology—whether it’s creating content, exploring the internet, or understanding digital trends from the internet.

With a strong interest in continuous learning, I am always looking for opportunities to expand my skills. I am proficient in Microsoft Office applications and possess very good typing speed and accuracy. Additionally, I am highly motivated, adaptable, and open to traveling internationally if required. Outside of work, I maintain a disciplined and active lifestyle through daily sports practice, which contributes to my strong work ethic and energy. I am confident that my enthusiasm, technical abilities, and positive attitude would make me a valuable addition to your team.

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Language

Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Portuguese
Advanced
Spanish; Castilian
Advanced

Work Experience

Operations Customer Expert at Teleperformance Bucharest
July 1, 2025 - Present
In my current role, I handle customer and internal requests while providing reliable and high-quality services. I regularly perform troubleshooting and problem solving to identify, analyze, and resolve issues related to transactions and processes. I communicate clearly with clients and internal teams, maintain accurate records, and follow established procedures and service standards.
Customer Services Analyst at Ascensos Bucharest
March 1, 2021 - June 30, 2025
Assisting customers with enquiries as swiftly as possible whilst being in concordance with internal policies and requirements.
Call Center Operator at Valoris Bucharest
November 1, 2020 - January 31, 2021
Responding to customer inquiries through Email and phone.
Technical Support Operator at CGS Romania Bucharest
August 1, 2019 - May 31, 2020
Assisting with customer enquiries via phone, email or live chat.

Education

High School / Vocational School at Colegiul Tehnic Mircea Cel Batran
January 1, 2015 - January 1, 2019
High School / Vocational school at Colegiul Tehnic Mircea Cel Batran Economy, Bucharest
January 1, 2015 - January 1, 2019

Qualifications

Professional training dedicated to Customer Operations Expert Advisor
July 1, 2025 - August 31, 2025
Professional training for Service Desk Analysis
March 1, 2021 - April 30, 2021
Professional training for Technical Software Engineering
November 1, 2020 - January 31, 2021
Professional training for Quality Assurance in Automotive Industry
October 1, 2020 - November 30, 2020
Professional training for Processing Logistics Operations
September 1, 2020 - October 31, 2020
Professional training for Technical Customer Service Support
August 1, 2019 - May 31, 2020
Practical training in Bookkeeping
November 1, 2018 - December 31, 2018
Professional training dedicated to Customer Operations Expert Advisor
July 1, 2025 - August 1, 2025
Professional training for Service Desk Analysis
March 1, 2021 - April 1, 2021
Professional training for Technical Software Engineering
November 1, 2020 - January 1, 2021
Professional training for Quality Assurance in Automotive Industry
October 1, 2020 - November 1, 2020
Professional training for Processing Logistics Operations
September 1, 2020 - October 1, 2020
Professional training for Technical Customer Service Support
August 1, 2019 - May 1, 2020
Practical training in Bookkeeping
November 1, 2018 - December 1, 2018

Industry Experience

Telecommunications, Professional Services, Software & Internet