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I am a tech-savvy support and QA professional with over 4 years of experience troubleshooting hardware and software issues, documenting technical solutions, and providing customer-focused assistance. I excel at diagnosing problems, creating workflow documentation, and ensuring smooth operations in fast-paced environments, with a knack for problem-solving and clear communication to both technical and non-technical users.…I am a tech-savvy support and QA professional with over 4 years of experience troubleshooting hardware and software issues, documenting technical solutions, and providing customer-focused assistance. I excel at diagnosing problems, creating workflow documentation, and ensuring smooth operations in fast-paced environments, with a knack for problem-solving and clear communication to both technical and non-technical users.

Andrew La

Game Tester, QA Engineer, Game Developer, +2

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I am a tech-savvy support and QA professional with over 4 years of experience troubleshooting hardware and software issues, documenting technical solutions, and providing customer-focused assistance. I excel at diagnosing problems, creating workflow documentation, and ensuring smooth operations in fast-paced environments, with a knack for problem-solving and clear communication to both technical and non-technical users.…I am a tech-savvy support and QA professional with over 4 years of experience troubleshooting hardware and software issues, documenting technical solutions, and providing customer-focused assistance. I excel at diagnosing problems, creating workflow documentation, and ensuring smooth operations in fast-paced environments, with a knack for problem-solving and clear communication to both technical and non-technical users.

Available to hire

I am a tech-savvy support and QA professional with over 4 years of experience troubleshooting hardware and software issues, documenting technical solutions, and providing customer-focused assistance.

I excel at diagnosing problems, creating workflow documentation, and ensuring smooth operations in fast-paced environments, with a knack for problem-solving and clear communication to both technical and non-technical users.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Gamer / Technical Support Specialist at Highbrow Technology Inc.

March 1, 2025 - November 12, 2025

Developed and documented step-by-step workflow guides and technical issue resolutions to improve team efficiency; Annotated over 500 hours of gameplay footage with 97% accuracy; Volunteered for additional technical tasks, including testing Python and Lua scripts; Created detailed documentation of gameplay issues and provided continuous qualitative feedback; Adapted quickly to changing project scopes and client requirements in a fast-paced environment.

Quality Assurance Gameplay Tester at Keywords Studios – Google

January 1, 2023 - January 1, 2023

Performed functional, regression, smoke, black-box, and A/B testing across Windows, Consoles, Chrome, Android, iOS; Trained and mentored new testers on QA methodologies, troubleshooting processes, and issue reporting; Collaborated with UXR teams, developers, and test leads to create test plans and ensure technical quality; Logged, tracked, and reproduced issues using Jira, ensuring clear communication for quick resolutions; Managed and updated 100+ business accounts with spreadsheets to monitor usage and support client operations; Partnered directly with developers to troubleshoot and resolve technical issues, improving system stability.

Quality Assurance Tester at Namco-Bandai Entertainment America

January 1, 2013 - January 1, 2013

Conducted regression, black-box, and gray-box testing on console titles; Performed network stress tests and functionality assessments to ensure product reliability; Analyzed and reported software/hardware defects with detailed documentation.