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Founder & CEO at Care’bout | Customer Support Leader I help businesses focus on growth while Care’bout handles their Operational Support. We deliver turnkey Outsourced Services: Customer Support (1‑2 line), Technical Support, Data Entry, Audit & Consulting of the internal teams — covering hiring, training, KPIs, reporting, and optimization. Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward.…Founder & CEO at Care’bout | Customer Support Leader I help businesses focus on growth while Care’bout handles their Operational Support. We deliver turnkey Outsourced Services: Customer Support (1‑2 line), Technical Support, Data Entry, Audit & Consulting of the internal teams — covering hiring, training, KPIs, reporting, and optimization. Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward.

Aneta Kamarali

Project Manager

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Founder & CEO at Care’bout | Customer Support Leader I help businesses focus on growth while Care’bout handles their Operational Support. We deliver turnkey Outsourced Services: Customer Support (1‑2 line), Technical Support, Data Entry, Audit & Consulting of the internal teams — covering hiring, training, KPIs, reporting, and optimization. Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward.…Founder & CEO at Care’bout | Customer Support Leader I help businesses focus on growth while Care’bout handles their Operational Support. We deliver turnkey Outsourced Services: Customer Support (1‑2 line), Technical Support, Data Entry, Audit & Consulting of the internal teams — covering hiring, training, KPIs, reporting, and optimization. Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward.

Available to hire

Tbilisi, Georgia

Founder & CEO at Care’bout | Customer Support Leader

I help businesses focus on growth while Care’bout handles their Operational Support. We deliver turnkey Outsourced Services: Customer Support (1‑2 line), Technical Support, Data Entry, Audit & Consulting of the internal teams — covering hiring, training, KPIs, reporting, and optimization.

Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Russian

Fluent

French

Advanced

Ukrainian

Fluent

English

Advanced

Georgian

Beginner

Work Experience

CEO & Founder at Care’bout

June 1, 2023 - Present

Delivered turnkey outsourced services: Customer Support (1–2 line), Technical Support, Data Entry, and Audit & Consulting for internal teams. Managed hiring, training, KPIs, reporting, and optimization to reduce operational overhead and stabilize support quality. Helped clients focus on growth while Care’bout handled operational support. Coordinated service delivery and continuous improvement of processes and performance metrics.

COO at Trustech by SKELAR at SKELAR

September 1, 2019 - February 1, 2022

Supported and led general operations for a 100+ person team across B2B/B2C support. Owned retention and payment risk functions using analytics and risk control. Oversaw billing and 24/7 support including KYC processes. Managed QC, people operations, HR brand, and PR/reputation management (SERM).

Head of Support at Trustech by SKELAR

August 1, 2018 - September 1, 2019

Led general support and retention, premium support, QC, tech support & infrastructure, recruiting, and HR brand. Managed PR & reputation management (SERM). Oversaw support operations for 60+ people, driving service quality, internal process improvements, and scalable team management.

Customer Support Quality Lead at Trustech by SKELAR

February 1, 2018 - July 1, 2018

Owned trainings and onboarding for new employees, learning & development, and performance evaluation. Implemented and monitored KPI & QA processes, and contributed to bonus system design to reinforce quality and productivity. Managed quality assurance initiatives across a 20+ person team.

Customer Support Team Lead at JBW Soft

September 1, 2017 - February 1, 2018

Led a 20+ person customer support team providing general support, VIP support, billing support, and KYC. Managed team performance and escalations, including payment risk management and day-to-day operations for service delivery and customer outcomes.

Customer Support Agent at JBW Soft

February 1, 2017 - September 1, 2017

Provided general support and supported sales activities. Worked with KYC and billing processes as part of customer service operations.