Digital Marketing Product & Project Manager at Gandt Ventures

Provided strategic consulting for business clients in customer experience (CX) and marketing technology. Initiated and managed CX and digital projects including strategy development, planning, coordination, and technical implementation. Advised clients on user and customer experience and website usability. Developed digital customer communication and supported CRM initiatives. Collaborated with Retail Team, Project Managers, PR Agency, and Graphic Design Team. Managed website content updates using CMS tools, created newsletters in CRM systems, analyzed campaign effectiveness, planned and executed social media strategies. Utilized tools such as WordPress, Ghost, Storyblok, Google Ads, Google Analytics, Facebook Business, Mural, Miro, Semrush, Hootsuite, and Slack. Gained hands-on experience with AI-powered tools to optimize workflows and marketing efforts.

Operations Specialist, WMS Superuser at Ikea AG

Conducted analyses to identify weaknesses in warehouse operations. Developed and executed strategic plans to enhance operational efficiency, boosting productivity and streamlining processes. Collaborated with cross-functional teams to ensure integration and continuous improvement. Utilized data-driven insights to make informed decisions and track progress. Provided training and support for staff adoption of new processes and technologies. Monitored KPIs to measure improvements and maintain operational excellence.

Operations Specialist, WMS Superuser (Temporary Role) at IKEA AG - Itingen, Switzerland

Conducted thorough analyses to identify weaknesses and areas for improvement in warehouse operations. Implemented targeted solutions to address current, temporary, and long-term issues faced by the operations team. Developed and executed strategic plans to enhance operational efficiency, resulting in increased productivity and streamlined processes. Collaborated with cross-functional teams to ensure seamless integration of improvements and foster a culture of continuous improvement. Utilized data-driven insights to make informed decisions, track progress, and adjust strategies for optimal results. Provided training and support to staff to ensure successful adoption of new processes and technologies. Monitoring KPIs to measure impact and maintain high standards of operational excellence.

Customer Service and Operations Specialist at Dagsmejan Ventures AG (e-commerce)

Provided customer support via phone, chat, and email. Managed inquiries and resolved cases end-to-end. Handled daily operational tasks in Shopify and Tradegecko. Addressed customer inquiries regarding orders. Assisted with processing wholesale partner orders. Prepared reports and analyses to support decision-making. Ensured smooth operations and maintained customer satisfaction.

Customer Service & Operations Specialist at Dagsmejan Ventures AG (e-commerce) - Warsaw, Poland

Provided comprehensive customer support via phone, chat, and email. Managed inquiries and resolved cases end-to-end. Handled daily operational tasks in Shopify and TradeGecko. Added customer inquiries and requests regarding Buy Center and Procurement Tool-related topics. Prepared reports and analyses to support decision-making. Ensured smooth operations and customer satisfaction.

B2B International Sales Specialist / Project Manager at Displate (e-commerce)

Conducted market research and sourced new B2B retail partners. Maintained and developed strong client relationships to understand needs for product visibility. Coordinated orders in ERP system Comarch and streamlined teamwork processes. Provided individualized client support. Collaborated with Finance, Production, and IT teams. Contributed to sales forecasting, prepared sales statements and PowerBI reports. Successfully launched products on Amazon and managed product pages and content on Amazon.

International Sales Specialist / Project Manager at Display (e-commerce) - Warsaw, Poland

Conducted market research and sourced new B2B retail partners. Maintained and developed strong client relationships, understanding their needs for product visibility in retailers' stores and e-commerce product pages. Coordinated orders in the ERP system (Comarch) and streamlined team workflows. Provided individualized client support to enhance the company's image. Collaborated closely with Finance, Production, and IT teams. Contributed to sales forecasting and prepared sales statements and PowerBI reports. Successfully launched Display products on Amazon. Effectively managed tasks related to product pages and content on Amazon.

Procurement Analyst at Accenture

Maintained purchase orders in Oracle following established processes. Handled procurement support desk queries from clients and suppliers. Administered procurement processes on behalf of clients. Provided high-level procurement services to Spanish and English-speaking customers. Responded to employee and vendor inquiries regarding Buy Center and Procurement Tool topics. Managed ongoing communication with internal and external clients.

Accountancy Administrative at Electren S.A.

Provided administrative support in the Accounting Department. Registered invoices and ensured conformity with orders using Sigrid ERP. Verified compliance with purchase orders. Collaborated with Purchasing Department for direct procurement. Maintained accurate documentation following company policies and accounting practices.