Available to hire
I am a reliable, customer-focused professional who has delivered support in the self-storage industry and a variety of service environments. Known for strong communication, attention to detail, and the ability to juggle multiple tasks in fast-paced settings, I strive to create smooth, positive experiences for every client.
I am passionate about contributing to a trustworthy, service-driven organization and am eager to apply my skills in tech-enabled customer support. I also enjoy continuous learning and training to improve service quality and knowledge, with a focus on building long-term relationships with customers and teammates.
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Advanced
French
Intermediate
Work Experience
Technical Support Specialist at Stripe
January 1, 2025 - PresentDelivered exceptional customer service by responding to inquiries and ensuring a positive experience that fostered long-term relationships. Supported daily operations across departments with timely assistance, contributing to improved workflow and productivity. Maintained accurate financial records during interactions via email and live chats through a double-check system that significantly reduced data entry errors. Recognized for reliability, attention to detail, and a strong commitment to operational excellence.
Customer Service Representative at Enercare
January 1, 2024 - December 31, 2024Effectively managed escalated calls, delivering balanced solutions that met customer needs and aligned with company goals. Maintained accurate records of all interactions to ensure proper issue resolution and follow-up. Built strong product expertise to offer personalized recommendations and upsell relevant services, contributing to increased sales. Fostered customer loyalty through active listening and rapport-building, resulting in higher retention and positive client feedback. Actively participated in training programs to continuously improve service quality and product knowledge.
Education
Bachelor’s Degree in Foreign Languages at Minuto de Dios University
January 11, 2030 - February 5, 2026Qualifications
Industry Experience
Professional Services, Real Estate & Construction, Retail, Other
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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