Maria Angela Pagtalunan

Managed senior staff emails, calendars, meetings, and appointments; provided clerical support; responded to enquiries; prepared and proofread documents; maintained records through data entry and digitisation; processed expense claims, invoices, and transactions; communicated with clients, suppliers, and internal staff; resolved discrepancies; handled confidential information; managed incoming mail and parcels; and conducted research to support strategic planning.

Processed documents and transactions, managed database updates and records, verified data accuracy, provided administrative and email support, maintained files and correspondence, coordinated staff schedules, trained new employees, handled confidential documents, and scanned and indexed classified information. Helped streamline administrative procedures and workflows to improve daily operational efficiency.

Maintained client relationships using CRM systems, analysed customer data to identify trends, collaborated with colleagues to improve support processes, delivered CRM and software training, managed multiple tasks in a fast-paced environment, and evaluated workflows while documenting solutions using Microsoft Office and Google Sheets.