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Customer-focused freelance service assistant and customer care specialist with experience supporting 200+ guests across hospitality events, ensuring smooth operations through friendly, professional service. Strong skills in problem solving, attention to detail, and effective communication with diverse clients. Experienced managing daily sales transactions, cash reconciliation, expense tracking, and inventory monitoring (100+ products) while resolving customer concerns accurately. Advanced English (C1) and proficiency with Microsoft Office, Google Workspace, Windows troubleshooting, and video editing/graphics.…Customer-focused freelance service assistant and customer care specialist with experience supporting 200+ guests across hospitality events, ensuring smooth operations through friendly, professional service. Strong skills in problem solving, attention to detail, and effective communication with diverse clients. Experienced managing daily sales transactions, cash reconciliation, expense tracking, and inventory monitoring (100+ products) while resolving customer concerns accurately. Advanced English (C1) and proficiency with Microsoft Office, Google Workspace, Windows troubleshooting, and video editing/graphics.

Angelo Izere Sibomana

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Customer-focused freelance service assistant and customer care specialist with experience supporting 200+ guests across hospitality events, ensuring smooth operations through friendly, professional service. Strong skills in problem solving, attention to detail, and effective communication with diverse clients. Experienced managing daily sales transactions, cash reconciliation, expense tracking, and inventory monitoring (100+ products) while resolving customer concerns accurately. Advanced English (C1) and proficiency with Microsoft Office, Google Workspace, Windows troubleshooting, and video editing/graphics.…Customer-focused freelance service assistant and customer care specialist with experience supporting 200+ guests across hospitality events, ensuring smooth operations through friendly, professional service. Strong skills in problem solving, attention to detail, and effective communication with diverse clients. Experienced managing daily sales transactions, cash reconciliation, expense tracking, and inventory monitoring (100+ products) while resolving customer concerns accurately. Advanced English (C1) and proficiency with Microsoft Office, Google Workspace, Windows troubleshooting, and video editing/graphics.

Available to hire

Customer-focused freelance service assistant and customer care specialist with experience supporting 200+ guests across hospitality events, ensuring smooth operations through friendly, professional service. Strong skills in problem solving, attention to detail, and effective communication with diverse clients.

Experienced managing daily sales transactions, cash reconciliation, expense tracking, and inventory monitoring (100+ products) while resolving customer concerns accurately. Advanced English (C1) and proficiency with Microsoft Office, Google Workspace, Windows troubleshooting, and video editing/graphics.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Kinyarwanda

Fluent

Work Experience

Freelance Service Assistant at Zaria Court

May 1, 2026 - Present

Served 200+ local and international guests across multiple hospitality events. Delivered professional customer service while assisting guests with seating, directions, and general support. Maintained a welcoming, professional environment to help ensure smooth event operations. Built strong communication and interpersonal skills by working with guests from diverse cultural backgrounds.

Accountant & Customer Care Specialist at Family Retail Shop

August 1, 2025 - Present

Managed 30–60 daily sales transactions, reconciled cash, tracked expenses, and maintained accurate financial records. Assisted 20–40 customers daily by answering inquiries, processing payments accurately, resolving concerns, and providing excellent customer service. Monitored inventory for 100+ products, reported low stock, supported merchandising, and collaborated with the team to ensure smooth store operations.