Angharad Ford Roath

Served as first point of contact, delivering knowledgeable and friendly support to customers regarding Halifax products, services and the mobile banking app. Identified customer needs and referred them to appropriate specialists for tailored financial advice. Handled large volumes of cash transactions with precision, ensuring adherence to banking protocols and customer instructions. Maintained high attention to detail to uphold safety, prevent fraud, and ensure internal security compliance. Contributed to a positive branch and telephone banking experience by balancing efficiency with customer care. Accurately logged customer complaints over the phone and determined suitable redress.

Built strong, trust-based relationships with customers to support the sale of fine jewellery and wedding rings. Used in-depth knowledge of gold, silver, diamonds and product care to confidently advise purchasing decisions. Demonstrated persuasive selling techniques to meet customer needs and drive high-value sales. Maintained security of high-value items, including safe key holding and stock handling procedures.

Delivered a high standard of service and presentation, ensured a positive and welcoming guest experience. Managed time effectively to maintain smooth turnover during peak hours. Maintained in-depth knowledge of menu items, ingredients and allergen information to assist guests accurately. Communicated the restaurant's theme, concept and origins to enhance the dining experience and engage customers. Ensured proper hygiene practices, mise-en-place setup, and compliance with food safety regulations.