Angie Hernández
, TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish. I'm committed, adaptable, proactive, and always eager to learn and improve.
About
Hi, I’m Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish.
I’m committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.
- 7 years' experience
- Joined February 2026
Skills· 8
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
Industry experience
- Telecommunications
- Professional Services
- Financial Services
- Software & Internet
- Media & Entertainment
Work experience· 10 roles
Customer service for a financial app campaign, providing support on fraud and online security issues via telephone. Managing inquiries and reports related to suspicious transactions and protecting user accounts.
Customer service for premium clients in the telecommunications sector, providing high-quality customer service in Spanish and English for users in the United States. Management of inquiries, requests, and complaints from users. Cross-selling and identifying recommendation opportunities based on customer needs.
Customer service for a premium clients in the telecommunications sector, providing high-quality customer service in Spanish and English for users in the United States. Management of inquiries, requests, and complaints; cross-selling and identifying opportunities based on customer needs.
Education
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