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Hi, I'm Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish. I'm committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.…Hi, I'm Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish. I'm committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.

Angie Hernández

Voiceover Artist, Content Creator, Copywriter, +7

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Hi, I'm Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish. I'm committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.…Hi, I'm Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish. I'm committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.

Available to hire

Hi, I’m Angie Hernández, a bilingual customer service professional with over seven years of experience leading contact centers (Teleperformance Colombia S.A., Foundever Colombia S.A., TTEC), managing multi-channel support (chats, emails, and calls) in English, with native Spanish.

I’m committed, adaptable, proactive, and always eager to learn and improve. I also handle translation and transcription, and I bring strong problem-solving, empathy, and a customer-centered mindset to every interaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Bilingual Agent at Teleperformance Colombia S.A.S.

June 1, 2018 - October 31, 2019

Reviewed and verified emails and messages related to delivery application campaigns, ensuring clarity and consistency in communication. Continuous follow-up of ongoing cases, maintaining traceability of incidents and requests until resolution.

Bilingual Agent at Foundever Colombia S.A.

November 1, 2019 - September 30, 2020

Review incoming chats for a telecommunications campaign; managed technical support requests and service inquiries; cross-selling; provided information about services; skills included communication (Chats, Multichannel Emails, Calls); Office Tools (Microsoft Office); Customer service oriented with adaptability, empathy, resolution-minded, analytical thinking and sales abilities.

Bilingual Agent at Foundever Colombia S.A.

September 1, 2020 - April 30, 2023

Provided chat support in the business line in a 24/7 mode, offering assistance to business users and ensuring fast and effective attention. Managed immediate resolution of inquiries and escalations, ensuring proper case follow-up requirements.

Bilingual Agent at TTEC

November 1, 2025 - Present

Customer service for a financial app campaign, providing support on fraud and online security issues via telephone. Managing inquiries and reports related to suspicious transactions and protecting user accounts.

Bilingual Agent at Foundever Colombia S.A.

June 1, 2018 - October 1, 2019

Review and verify emails and messages related to delivery campaigns, ensuring clarity and consistency in communications. Maintain traceability of incidents and requests until resolution; provide continuous follow-up on ongoing cases.

Bilingual Agent at Foundever Colombia S.A.

June 1, 2024 - Present

Customer service for a premium clients in the telecommunications sector, providing high-quality customer service in Spanish and English for users in the United States. Management of inquiries, requests, and complaints; cross-selling and identifying opportunities based on customer needs.

Bilingual Agent at Foundever Colombia S.A.S.

November 1, 2019 - September 30, 2020

Incoming residential chats reception for a telecommunications campaign, providing support to American customers. Managed technical support requests and service inquiries. Handled cross-selling, providing information about services.

Bilingual Agent at Foundever Colombia S.A.S.

September 1, 2020 - April 1, 2023

Bilingual Agent at Foundever Colombia S.A.S.

June 1, 2024 - November 20, 2025

Customer service for premium clients in the telecommunications sector, providing high-quality customer service in Spanish and English for users in the United States. Management of inquiries, requests, and complaints from users. Cross-selling and identifying recommendation opportunities based on customer needs.

Bilingual Agent at Teleperformance Colombia S.A.

June 1, 2018 - October 31, 2019

Reviewed and verified emails and messages related to delivery campaigns, ensuring clarity and consistency in communications. Maintained continuous follow-up of ongoing cases and ensured traceability of incidents and requests until resolution.