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I’m a client relations and marketing operations professional with 10+ years of experience supporting B2B workflows end-to-end—from lead research and follow-ups to CRM coordination, content support, website updates, and campaign/project assistance. I help processes stay structured and moving, with a strong service mindset and reliable execution. As a Swiss citizen based in Barcelona, I communicate natively in German and work fluently in English. I’ve supported enterprise clients and small businesses across customer care, sales/admin coordination, invoicing, onboarding/training, and marketing content for web and social media—always with hands-on problem solving and a focus on smooth outcomes.…I’m a client relations and marketing operations professional with 10+ years of experience supporting B2B workflows end-to-end—from lead research and follow-ups to CRM coordination, content support, website updates, and campaign/project assistance. I help processes stay structured and moving, with a strong service mindset and reliable execution. As a Swiss citizen based in Barcelona, I communicate natively in German and work fluently in English. I’ve supported enterprise clients and small businesses across customer care, sales/admin coordination, invoicing, onboarding/training, and marketing content for web and social media—always with hands-on problem solving and a focus on smooth outcomes.

Anja Siegrist

Marketing Consultant, Project Manager, Content Producer, +1

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I’m a client relations and marketing operations professional with 10+ years of experience supporting B2B workflows end-to-end—from lead research and follow-ups to CRM coordination, content support, website updates, and campaign/project assistance. I help processes stay structured and moving, with a strong service mindset and reliable execution. As a Swiss citizen based in Barcelona, I communicate natively in German and work fluently in English. I’ve supported enterprise clients and small businesses across customer care, sales/admin coordination, invoicing, onboarding/training, and marketing content for web and social media—always with hands-on problem solving and a focus on smooth outcomes.…I’m a client relations and marketing operations professional with 10+ years of experience supporting B2B workflows end-to-end—from lead research and follow-ups to CRM coordination, content support, website updates, and campaign/project assistance. I help processes stay structured and moving, with a strong service mindset and reliable execution. As a Swiss citizen based in Barcelona, I communicate natively in German and work fluently in English. I’ve supported enterprise clients and small businesses across customer care, sales/admin coordination, invoicing, onboarding/training, and marketing content for web and social media—always with hands-on problem solving and a focus on smooth outcomes.

Available to hire

I’m a client relations and marketing operations professional with 10+ years of experience supporting B2B workflows end-to-end—from lead research and follow-ups to CRM coordination, content support, website updates, and campaign/project assistance. I help processes stay structured and moving, with a strong service mindset and reliable execution.

As a Swiss citizen based in Barcelona, I communicate natively in German and work fluently in English. I’ve supported enterprise clients and small businesses across customer care, sales/admin coordination, invoicing, onboarding/training, and marketing content for web and social media—always with hands-on problem solving and a focus on smooth outcomes.

Skills

CRM

SEO Copywriting

Experience Level

CRM

Expert

SEO Copywriting

Intermediate

Language

English

Fluent

German

Fluent

Spanish; Castilian

Beginner

Work Experience

Virtual Assistant at Anja Siegrist – Virtual Assistant (self-employed)

January 1, 2024 - Present

In a B2B setting (energy consulting / multi-family buildings), I handle lead research, first contact, follow-ups, quote handling, and closing coordination. I structure content and support project planning, including appointment and booking coordination and general administrative support. I also create marketing content such as website updates, social media posts/reels, flyers, and simple ads for online shops, coaches, and service providers, plus campaign/project-related tasks to support ongoing business growth.

Customer Care Specialist / Sales Assistant at JobCloud AG, Zurich

September 1, 2020 - December 1, 2023

Managed lead handling and prepared quotes, contracts, invoices, and statistics for large and mid-sized enterprise clients using Salesforce and Bexio. Provided first-level B2B customer support via phone, email, and chat, including follow-up and case tracking in a CRM. Owned quality assurance for smooth product/service activation and supported onboarding/training for B2B clients and media brokers on platforms and services. Collaborated with IT for interface development and custom ad layouts, including second-level ticketing. Handled invoice processing and billing inquiries and supported the introduction of Zendesk ticketing.

Move Coordinator / Internal Sales at Welti-Furrer AG, Dielsdorf

January 1, 2020 - April 1, 2020

Provided client consultation for corporate relocation clients, created quotes, managed orders, and handled invoicing and complaint resolution. Supported accounts receivable/payable processes and performed administrative tasks to ensure smooth operational delivery.

Customer Advisor at Post CH AG, Zurich-Altstetten

January 1, 2013 - December 1, 2019

Independently handled all branch counter operations including sales and back-office tasks. Acted as deputy branch manager (holiday coverage), supported sales activities, and coordinated team operations.

Store Manager / Retail Specialist at Felbo AG, Dättwil

May 1, 2011 - December 1, 2012

Managed retail operations including staff onboarding, delegation, customer consultation, phone hotline responsibility, and cash desk oversight. Owned purchasing and price calculations, supported sales promotions, and ensured strong product presentation.

Retail Professional at Qualipet AG, Dietlikon

August 1, 2009 - April 1, 2011

Provided sales advisory and customer service, operated cash desk functions, and supported stock management. Contributed to product presentation, store layout, and inventory control.