Performed functional, regression, smoke, and UAT testing on a customer-facing car rental web application. Executed test cases covering booking flow, vehicle availability, pricing, payments, and customer profiles. Logged defects with clear steps, screenshots, and expected vs actual results using JIRA. Retested fixes and supported user acceptance testing with business stakeholders. Ensured application stability prior to production releases.

PL/SQL Analyst at Fiserv India Pvt. Ltd.

June 1, 2023 - April 30, 2025

Provided L1/L2 production and UAT support for 300+ banks and credit unions. Analyzed and resolved code-level issues in PL/SQL procedures and packages within SLA timelines. Coordinated with developers and DBAs to implement long-term fixes and enhancements. Monitored real-time critical incidents using Client360. Scheduled and tested reporting jobs with appropriate dependencies and parameters. Created and maintained knowledge documentation for onboarding new team members.

Software Developer at Oracle Financial Services Software Ltd.

August 1, 2021 - June 30, 2023

Developed and enhanced PL/SQL stored procedures, functions, and packages for FLEXCUBE Payments. Fixed UAT and production issues related to NEFT, RTGS, and IMPS payment processing. Participated in full SDLC including analysis, design, development, testing, and implementation. Collaborated with QA teams during release deployment and rollback planning. Gained exposure to Java and JavaScript for UI-level enhancements.

PL/SQL Developer at EbixCash Technologies Pvt. Ltd.

August 1, 2018 - August 31, 2021

Developed and maintained PL/SQL components for loan origination and loan management systems. Created scripts for data validation, manipulation, and reporting. Supported production environments, batch jobs, and Go-Live activities. Worked closely with front-end teams to support application integration.