PMO Director at Ryan, LLC

Led the modernization of project delivery practices by implementing SAFe Agile methodologies and enterprise tools such as JIRA and Slack across a global organization. Standardized the project intake and work submission processes, increasing transparency and alignment across departments, improving delivery time by 25%. Partnered with cross-functional and international stakeholders to ensure projects were delivered on time and within budget, while driving consistency in execution. Focused on people-centric transformation and collaborated with culturally diverse teams in multiple time zones.

Director, IT Senior Portfolio Manager at Alight Solutions

Built and led a multi-functional PMO from the ground up, establishing governance, policies, and a performance-driven culture focused on continuous improvement. Served as the organizational lead and point of contact for all PMO-related initiatives, interfacing directly with executive leadership and business units. Successfully implemented Scaled Agile practices and standardized JIRA/Confluence for enterprise project and operational management. Oversaw the full project lifecycle—scoping, planning, execution, and delivery—ensuring alignment with business strategy and operational excellence goals. Delivered real-time progress tracking, risk mitigation, and milestone reporting for high-impact programs, supporting rapid business growth and transformation.

Senior Project Manager at DG Fastchannel

Spearheaded the successful rollout of a unified platform for nationwide order processing, enabling the retirement of multiple legacy systems within a nine-month timeframe. Collaborated with business partners to design innovative workflow solutions, improving operational efficiency across departments by 35%. Directed end-to-end testing efforts and provided strategic leadership to development teams to enhance proprietary internal applications. Delivered technical training onsite and user support, fostering adoption of new systems and processes across business functions.

Project Manager at FISERV

Managed multiple high-profile client implementations—including Verizon, Toyota Financial, and MetroPCS—with annual project revenues ranging from $50K to $28M. Led full-cycle project management: scope definition, execution, risk mitigation, and communication with internal, external, and offshore teams. Delivered all projects on time and within budget while proactively managing scope changes and client expectations. Developed status reporting frameworks to provide clear, timely updates to stakeholders and steering committees.