Hello! I am Anna Kotrotsou, a multi-disciplinary communications professional with a track record in customer support, CRM management, content creation, and digital marketing. I have supported teams in education, non-profit, and business contexts, helping streamline processes, manage listings and content, and optimize online presence. I enjoy turning complex information into clear, engaging content and delivering efficient, user-centered service. I have collaborated with international organizations and think tanks, contributed to migration policy research, and supported gender equality and human trafficking initiatives. I am fluent in Greek and English, with working knowledge of Spanish, and I thrive in cross-functional settings, coordinating teams to deliver high-quality results on time. I’m eager to bring my organizational, creative, and technical skills to a dynamic team.…

Anna Kotrotsou

Hello! I am Anna Kotrotsou, a multi-disciplinary communications professional with a track record in customer support, CRM management, content creation, and digital marketing. I have supported teams in education, non-profit, and business contexts, helping streamline processes, manage listings and content, and optimize online presence. I enjoy turning complex information into clear, engaging content and delivering efficient, user-centered service. I have collaborated with international organizations and think tanks, contributed to migration policy research, and supported gender equality and human trafficking initiatives. I am fluent in Greek and English, with working knowledge of Spanish, and I thrive in cross-functional settings, coordinating teams to deliver high-quality results on time. I’m eager to bring my organizational, creative, and technical skills to a dynamic team.…

Available to hire

Hello! I am Anna Kotrotsou, a multi-disciplinary communications professional with a track record in customer support, CRM management, content creation, and digital marketing. I have supported teams in education, non-profit, and business contexts, helping streamline processes, manage listings and content, and optimize online presence. I enjoy turning complex information into clear, engaging content and delivering efficient, user-centered service.

I have collaborated with international organizations and think tanks, contributed to migration policy research, and supported gender equality and human trafficking initiatives. I am fluent in Greek and English, with working knowledge of Spanish, and I thrive in cross-functional settings, coordinating teams to deliver high-quality results on time. I’m eager to bring my organizational, creative, and technical skills to a dynamic team.

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Skills

Experience Level

Language

Greek, Modern
Fluent
English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Customer Support Representative at Ascensia Diabetes Call Center
September 1, 2025 - November 21, 2025
Act as the first point of contact for customers, providing product & technical support (handling outbound and inbound calls, chat and emails). Help patients and health care professionals navigate advanced health care tools. Manage CRM data and ensure data accuracy. Escalate problems to L2 if applicable. Meet KPIs and requirements set by the direct contact operators on UseS and standard operating procedures and FAQs provided by management.
Data Entry Operator at Synthesmos Outsourcing Solutions
December 31, 2020 - December 31, 2020
Input English data into an ERP database, verify and validate the accuracy of entered data, and update existing records with new information. Maintain data confidentiality and security, and support timely data processing.
Fundraiser at Greek Council for Refugees
December 31, 2020 - December 31, 2020
Fundraiser: raise awareness to attract more donors and build a community of supporters; create marketing materials, flyers and brochures; research potential donors to understand donation habits and positioning; maintain complete and orderly donor records and communications.
Customer Support & Web Content Management at Almondtini Jewelry
December 1, 2020 - November 21, 2025
Provide customer support and manage web content; input English data into ERP; verify accuracy; update product information and descriptions; maintain data quality and security; create marketing materials and respond to inquiries in a professional manner.
Data Entry & Web Content Management at Panteion University of Social & Political Sciences / Ascensia Diabetes Call Center
January 1, 2020 - November 21, 2025
Input English data into an ERP database; verify and update accuracy of entered data; maintain data confidentiality and security; provide timely & effective customer support - respond to inquiries via email, phone and chat; share clear and helpful information about products; handle concerns with care; manage product listings, descriptions and pricing in English; capture high quality product & lifestyle images, conduct photo editing; translate product descriptions to English and regularly update product images & data to ensure accuracy and consistency; execute promotional campaigns to boost customer engagement; ensure timely and accurate order processing and delivery; develop engaging and visually appealing content for social media.
Data Entry Operator at Synthesis Outsourcing Solutions
January 1, 2020 - November 21, 2025
Input English data into an ERP database. Verify and validate the accuracy of entered data. Update existing records with new information. Maintain data confidentiality and security. Provide timely and effective customer support - respond to inquiries via email, phone and chat in a professional manner. Share clear and helpful information about products, handle concerns with credible solutions. Manage product listings, descriptions and pricing in English. Capture high quality product & lifestyle images, conduct photo editing. Translate product descriptions to English and regularly update product images & data to ensure accuracy, appeal and consistency. Develop engaging and visually appealing content for social media.
Data Entry Operator at Almondtini Jewelry
January 1, 2020 - November 21, 2025
Input English data into ERP database; verify and validate the accuracy of entered data; update existing records with new information; maintain data confidentiality and security. Provide timely and effective customer support via email, phone and chat; share clear and helpful information about products, handle concerns with credible solutions. Manage product listings, descriptions and pricing in English; capture high quality product and lifestyle images and perform photo editing. Translate product descriptions to English and regularly update product images and data to ensure accuracy, appeal, and consistency. Execute promotional campaigns to boost customer engagement. Ensure timely and accurate order processing and delivery. Develop engaging and visually appealing content for social media.
Customer Support Representative at Panteion University / Ascensia Diabetes Call Center
December 31, 2010 - December 31, 2010
Customer support & CRM management; input English data into CRM; assist patients and health care professionals; verify data accuracy; escalate issues to L2 when applicable; meet KPIs; manage orders and provide timely, professional support; develop engaging content for social media.
Fundraiser at Greek Council for Refugees
December 31, 2010 - December 31, 2010
Fundraiser: Helped increase awareness to attract more donations and create a community of supporters. Created marketing materials, donor communications, and outreach campaigns; maintained donor records and managed communications with donors.
Researcher at Hellenic Migration Policy Institute
December 31, 2008 - December 31, 2008
Researched various migration policy projects and contributed to policy development.
Publicity & PR at Leo Burnett
December 31, 2008 - December 31, 2008
Publicity & PR role: Managed publicity activities and supported marketing campaigns; produced communications materials and helped shape campaign messaging.
Researcher at Leo Burnett Publicity & PR
December 31, 2008 - December 31, 2008
Conducted research and provided consultancy on publicity and public relations campaigns; contributed to communications strategy development and campaign execution.
Publicity & PR at Leo Burnett
January 1, 2008 - January 1, 2008
Publicity and public relations work for campaigns.
Researcher at Hellenic Migration Policy Institute
December 31, 2006 - December 31, 2006
Researched various migration policy projects; contributed to policy briefs and reports.
Researcher on Migration Policy Projects at Hellenic Migration Policy Institute
January 1, 2006 - January 1, 2006
Research on various migration policy projects.
Researcher & Consultant at United Nations, Vienna - Centre for International Crime Prevention
December 31, 2005 - December 31, 2005
Researcher and consultant on human trafficking and anti-trafficking programs; prepared executive briefs, compiled background papers, and supported the planning of technical cooperation programs. Assisted in organizing consultative meetings and major international events.
Researcher & Consultant at United Nations, Vienna - Centre for International Crime Prevention, Global Programme Against Human Trafficking
December 31, 2004 - December 31, 2004
Conducted research and data collection; prepared executive briefs and reports; compiled background papers; assisted in developing and planning technical cooperation anti-trafficking programs; organized consultative meetings and major international events.
Researcher & Consultant at Center for International Crime Prevention (UN) - Global Programme Against Human Trafficking
December 31, 2004 - December 31, 2004
Conducted research, data collection, prepared executive briefs, reports, and background papers; assisted in developing and planning technical cooperation anti-trafficking programs; organized advisory meetings and major international events.
Researcher at UN Centre Vienna - Centre for International Crime Prevention / Global Programme Against Human Trafficking
January 1, 2004 - January 1, 2004
Conduct research and data collection; contribute to program planning and evaluation.
Consultant on Gender Equality Issues in the Workplace at United Nations Centre Vienna - Centre for International Crime Prevention / Global Programme Against Human Trafficking
January 1, 2004 - January 1, 2004
Researcher & consultant on gender equality and human trafficking issues; conduct research and data collection; prepare executive briefs, reports and background papers; assist in developing and planning technical cooperation anti-trafficking programs; assist in organizing consultative meetings and major international events.
Researcher & Consultant at United Nations, Vienna - Centre for International Crime Prevention
December 31, 2001 - December 31, 2001
Researcher & Consultant on human trafficking and migration policy projects; prepared briefs and background papers; contributed to international program planning and policy development.
Consultant at General Secretariat for Equality in the Workplace
December 31, 2000 - December 31, 2000
Advisor on gender equality issues in the workplace; adviser on human trafficking.
Consultant on Gender Equality Issues in the Workplace at Ministry of Public Order / General Secretariat for Equality / International Organization for Migration (Bogotá, Colombia)
December 31, 2000 - December 31, 2000
Consultant on gender equality issues in the workplace; adviser on human trafficking; supported policy work and program design.

Education

Postgraduate Certificate at Panteion University of Social & Political Sciences
January 1, 1998 - December 31, 1999
Bachelors of Political Sciences & International Studies at Panteion University of Social & Political Sciences
January 1, 1993 - December 31, 1998
Postgraduate Certificate in EU & Developing Countries at Panteion University of Social & Political Science
January 1, 1998 - December 31, 1999
Bachelor of Political Sciences & International Studies at Panteion University of Social & Political Science
January 1, 1993 - December 31, 1998
Bachelor of Political Sciences & International Studies at Panteion University of Social & Political Sciences
January 1, 1993 - January 1, 1998
Postgraduate Certificate, EU & Developing Countries at Panteion University of Social & Political Sciences
January 1, 1998 - January 1, 1999
Post Graduate Certificate, EU & Developing Countries at Panteion University of Social & Political Sciences
January 1, 1998 - January 1, 1999
Bachelor of Political Sciences & International Studies at Panteion University of Social & Political Sciences
January 1, 1993 - January 1, 1998
Bachelor of Political Sciences & International Studies at Panteion University of Social & Political Sciences
January 1, 1993 - December 31, 1998
Post Graduate Certificate, EU & Developing Countries at Panteion University of Social & Political Sciences
January 1, 1998 - December 31, 1999

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Government, Media & Entertainment, Non-Profit Organization, Professional Services, Healthcare, Life Sciences

Skills

Experience Level