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Ana Rengifo

Available to hire

Hi there! I’m a remote virtual assistant with 2+ years of experience managing calendars and inboxes, handling customer support, and keeping digital workstreams organized.

About

Hi there! I’m a remote virtual assistant with 2+ years of experience managing calendars and inboxes, handling customer support, and keeping digital workstreams organized. I’ve worked with Threads growth, basic video editing, and light design; I’m proficient in Excel, PowerPoint, Word, and Google Workspace. I’m known for strong prioritization, clear documentation, and on-time delivery.

  • 1 year's experience
  • Joined November 2025

Industry experience

  • Education
  • Media & Entertainment
  • Professional Services
  • Software & Internet

Work experience· 9 roles

Virtual Assistant · Spanish Agency/ Company (Remote)Jan 2025 – Nov 2025 · 11 mos

Managed multi-time-zone calendars and inboxes; reduced conflicts via rules and buffers. Standardized file taxonomy (Drive / OneDrive) to speed up team retrieval. Customer support via email/ chat with templates → sub-12hr response times and stable CSAT. Built PowerPoint decks and Excel reports (tables, filters, basic data cleanup).

Virtual Assistant · Spanish Agency/Company (Remote)Jan 2025 – Nov 2025 · 11 mos

Managed multi-time-zone calendars and inboxes; reduced conflicts via rules and buffers. Standardized file taxonomy (Drive/OneDrive) to speed up team retrieval. Built PowerPoint decks and Excel reports; provided email/chat support with templates, delivering sub-12h response times and stable CSAT.

Content/ Community Assistant · Threads/TikTokJan 2024 – Jan 2024 · 1 mo

Content calendar, moderation, KPI summaries, creator collab follow-ups.

Customer Support/ Onboarding (light SaaS) · Selected ProjectsJan 2024 – Jan 2024 · 1 mo
Freelance Projects — VA for e-commerce (Shopify) · RemoteJan 2024 – Jan 2024 · 1 mo
Threads Account Manager · Social Media Agency (Remote)Jan 2024 – Jan 2024 · 1 mo
Customer Support / Onboarding · Light SaaSJan 2024 – Nov 2025 · 1 yr 11 mos
VA for e-commerce (Shopify) - Freelance · Remote (Shopify project)Jan 2024 – Nov 2025 · 1 yr 11 mos

Education· 9

Advertising (in progress) · University (Focus on copywriting and media strategy)2030 – 2025
English - CEFR B2 · CEFR2030 – 2025
Time Management for Remote Work · Coursera / LinkedIn Learning (Online)2025
Notion Essentials · Notion Academy (Online)2025

Certifications and awards· 9

Advertising (in progress)2030 – 2025
English - CEFR B22030 – 2025
Time Management for Remote Work2025
Notion Essentials2025

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