Annie M. Michael

I’m an Enterprise CVM & Reporting Specialist with over a decade of experience in the telecommunications space, where I help business units make smarter decisions through performance monitoring, revenue forecasting, and strategic reporting. I’ve led product monitoring and analytics for enterprise customer value management campaigns, ensuring data-driven insights support planning, budgeting, and growth strategies.

I’ve also built and managed CVM and loyalty platforms end-to-end, handling application administration, product performance monitoring, and project delivery across analytics and customer loyalty initiatives. Earlier in my career, I supported reliable business decision-making by strengthening MIS data integrity and creating automated reporting cubes and monthly reports.