Available to hire
Hi, I’m Anouk Hipp, a results-driven freelancer with over 5 years of experience in recruiting, customer success, and project management. I’ve helped scale teams, improve candidate experiences, and lead software implementations, all while working remotely in fast-paced environments. I’m certified in Scrum, SAFe, and ITIL, and I pride myself on my strong communication and problem-solving skills.
I enjoy partnering with teams and stakeholders to drive projects from start to finish and deliver tailored support to enterprise clients. I’m passionate about using data-driven approaches to optimize recruitment and customer success strategies while maintaining a collaborative and proactive mindset.
Skills
Experience Level
Language
English
Advanced
German
Fluent
French
Advanced
Luxembourgish, Letzeburgesch
Fluent
Work Experience
Freelance Customer Success Manager at nōu consult LLC
August 31, 2025 - July 19, 2025Delivered tailored onboarding and proactive support for enterprise customers. Monitored usage metrics and customer health scores, driving NPS and client retention. Served as main point of contact, aligning customer needs with product roadmap.
Freelance Talent Acquisition Manager at nōu consult LLC
September 1, 2023 - PresentSpecialized in full-cycle recruitment for different roles in high-growth environments. Built and maintained strong talent pipelines via active sourcing (LinkedIn, Xing, CRM tools). Partnered with hiring managers to optimize hiring processes, resulting in improved time-to-hire and quality of hire. Applied data-driven recruitment strategies to meet client KPIs.
Engagement / Project Manager at ServiceNow Inc.
September 30, 2023 - July 19, 2025Led over 100 successful IT software delivery projects, ensuring scope, timeline, and stakeholder alignment. Acted as strategic bridge between technical teams, clients, and executive stakeholders. Supported pre-sales and solution design for global enterprise clients. Mentored ServiceNow students and led the Global Impact Council Germany.
Project Management Intern – Lean IT at About You GmbH
September 30, 2020 - July 19, 2025Supported agile tech teams with process optimization using Scrum and Lean methodologies. Facilitated sprint planning, daily stand-ups and retrospectives.
Recruitment Coordinator at Amazon EU HQ
September 30, 2018 - July 19, 2025Managed high-volume recruitment for Fulfillment Centers in Germany, including stakeholder reporting. Enhanced sourcing strategies and interview pipelines in collaboration with leadership. Conducted interviews and optimized time-to-fill metrics. Supported leadership to fill high level senior roles globally.
Recruitment Intern at Amazon EU HQ
September 30, 2017 - July 19, 2025Supported the organisation of recruitment events. Led the recruitment process for recruitment coordinators across Europe, including interview organisation and conducting interviews.
Freelance Customer Success Manager at nōu consult LLC
August 31, 2025 - July 19, 2025Delivered tailored onboarding and proactive support for enterprise customers. Monitored usage metrics and customer health scores, driving NPS and client retention. Served as the main point of contact, aligning customer needs with product roadmap.
Freelance Talent Acquisition Manager at nōu consult LLC
September 1, 2023 - PresentSpecialized in full-cycle recruitment for different roles in high-growth environments. Built and maintained strong talent pipelines via active sourcing (LinkedIn, Xing, CRM tools). Partnered with hiring managers to optimize hiring processes, resulting in improved time-to-hire and quality of hire. Applied data-driven recruitment strategies to meet client KPIs.
Engagement / Project Manager at ServiceNow Inc.
September 30, 2023 - July 19, 2025Led over 100 successful IT software delivery projects, ensuring scope, timeline, and stakeholder alignment. Acted as strategic bridge between technical teams, clients, and executive stakeholders. Supported pre-sales and solution design for global enterprise clients. Mentored ServiceNow students and led the Global Impact Council Germany.
Project Management Intern – Lean IT at About You GmbH
September 30, 2020 - July 19, 2025Supported agile tech teams with process optimization using Scrum and Lean methodologies. Facilitated sprint planning, daily stand-ups and retrospectives.
Recruitment Coordinator at Amazon EU HQ
September 30, 2018 - July 19, 2025Managed high-volume recruitment for Fulfillment Centers in Germany, including stakeholder reporting. Enhanced sourcing strategies and interview pipelines in collaboration with leadership. Conducted interviews and optimized time-to-fill metrics. Supported leadership to fill high level senior roles globally.
Recruitment Intern at Amazon EU HQ
September 30, 2017 - July 19, 2025Supported the organisation of recruitment events. Led the recruitment process for recruitment coordinators across Europe, including organizing and holding interviews.
Education
Master of Science at University of Strasbourg
January 1, 2018 - December 31, 2020Bachelor of Science at University of Luxembourg
January 1, 2014 - December 31, 2017Master of Science at University of Strasbourg
January 1, 2018 - December 31, 2020Bachelor of Science at University of Luxembourg
January 1, 2014 - December 31, 2017Qualifications
Scrum Certification
January 11, 2030 - July 19, 2025SAFe Certification
January 11, 2030 - July 19, 2025ITIL Certification
January 11, 2030 - July 19, 2025Certified in Scrum
January 11, 2030 - July 19, 2025Certified in SAFe
January 11, 2030 - July 19, 2025Certified in ITIL
January 11, 2030 - July 19, 2025Industry Experience
Software & Internet, Professional Services, Retail
Skills
Experience Level
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