ANOUK HIPP

Available to hire

Hi, I'm Anouk Hipp, a results-driven freelancer with over 5 years of experience in recruiting, customer success, and project management.

About

Hi, I’m Anouk Hipp, a results-driven freelancer with over 5 years of experience in recruiting, customer success, and project management. I’ve helped scale teams, improve candidate experiences, and lead software implementations, all while working remotely in fast-paced environments. I’m certified in Scrum, SAFe, and ITIL, and I pride myself on my strong communication and problem-solving skills.

I enjoy partnering with teams and stakeholders to drive projects from start to finish and deliver tailored support to enterprise clients. I’m passionate about using data-driven approaches to optimize recruitment and customer success strategies while maintaining a collaborative and proactive mindset.

  • 9 years' experience
  • Joined July 2025

Languages

  • EnglishAdvanced
  • GermanFluent
  • FrenchAdvanced
  • Luxembourgish, LetzeburgeschFluent

Industry experience

  • Software & Internet
  • Professional Services
  • Retail

More experts in Berlin, Germany

Work experience· 12 roles

Freelance Customer Success Manager · nōu consult LLCAug 2025 – Jul 2025

Delivered tailored onboarding and proactive support for enterprise customers. Monitored usage metrics and customer health scores, driving NPS and client retention. Served as the main point of contact, aligning customer needs with product roadmap.

Freelance Customer Success Manager · nōu consult LLCAug 2025 – Jul 2025

Delivered tailored onboarding and proactive support for enterprise customers. Monitored usage metrics and customer health scores, driving NPS and client retention. Served as main point of contact, aligning customer needs with product roadmap.

Engagement / Project Manager · ServiceNow Inc.Sep 2023 – Jul 2025 · 1 yr 11 mos

Led over 100 successful IT software delivery projects, ensuring scope, timeline, and stakeholder alignment. Acted as strategic bridge between technical teams, clients, and executive stakeholders. Supported pre-sales and solution design for global enterprise clients. Mentored ServiceNow students and led the Global Impact Council Germany.

Engagement / Project Manager · ServiceNow Inc.Sep 2023 – Jul 2025 · 1 yr 11 mos
Freelance Talent Acquisition Manager · nōu consult LLCSep 2023 – Present · 3 yrs 3 mos
Freelance Talent Acquisition Manager · nōu consult LLCSep 2023 – Present · 3 yrs 3 mos
Project Management Intern – Lean IT · About You GmbHSep 2020 – Jul 2025 · 4 yrs 11 mos
Project Management Intern – Lean IT · About You GmbHSep 2020 – Jul 2025 · 4 yrs 11 mos

Education

Master of Science · University of Strasbourg2018 – 2020
Bachelor of Science · University of Luxembourg2014 – 2017
Master of Science · University of Strasbourg2018 – 2020
Bachelor of Science · University of Luxembourg2014 – 2017

Certifications and awards· 6

Scrum Certification2030 – 2025
SAFe Certification2030 – 2025
ITIL Certification2030 – 2025
Certified in Scrum2030 – 2025

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