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I’m a receptionist and administrator/digital marketer with strong experience supporting busy front desks, coordinating schedules, and ensuring a welcoming, professional experience for clients and patients. I’m known for staying calm under pressure, handling enquiries promptly, and maintaining accurate records while keeping sensitive information confidential.…

Antoinette Muller

Affiliate Marketer, Digital Marketer, SEO Expert, +3

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I’m a receptionist and administrator/digital marketer with strong experience supporting busy front desks, coordinating schedules, and ensuring a welcoming, professional experience for clients and patients. I’m known for staying calm under pressure, handling enquiries promptly, and maintaining accurate records while keeping sensitive information confidential.…

Available to hire

I’m a receptionist and administrator/digital marketer with strong experience supporting busy front desks, coordinating schedules, and ensuring a welcoming, professional experience for clients and patients. I’m known for staying calm under pressure, handling enquiries promptly, and maintaining accurate records while keeping sensitive information confidential.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Receptionist/Administration at H & R Block Tax Accountants Ballarat

July 1, 2025 - October 1, 2025

Greeted clients and provided a professional, welcoming service. Managed incoming calls, scheduled appointments, and supported pre-appointment calls and internal liaison. Coordinated tax return drop-offs, maintained schedules and workflow monitoring, and assisted with staffing coordination. Processed and verified payments, handled office banking, and responded to emails promptly to ensure smooth daily operations.

Administration / Xero Accounting / Digital and Office Support at We Do Contracting

September 1, 2023 - December 1, 2025

Performed general administration duties including Xero accounting support, appointment coordination, and processing invoices and receipts. Managed email and phone communications and provided ongoing administrative support to keep day-to-day operations running efficiently.

Medical Receptionist / Administrator / Digital Marketer at Kaitiaki Nursing Services Clinic, Mount Manganui

August 1, 2021 - August 1, 2023

Provided medical reception and administration support, including data entry for the National Immunization Register (NIR) and Covid Immunization Register (CIR). Managed appointments on Medtech-32 for ACC and private patients and maintained patient data using spreadsheets. Followed patient privacy policies and demonstrated compassionate, empathetic service. Supported clinic set up and handled incoming mail. Delivered extensive digital marketing support, including Google Business Profile setup with analytics, Google Ads, SEO, and social media and content management across Facebook, Instagram, TikTok, and LinkedIn, plus email and affiliate marketing and website creation.

Online Orders / Customer Service Assistant at The Warehouse

July 1, 2020 - July 1, 2021

Supported online order fulfillment by collecting and packaging customer orders. Completed parcel data entry for deliveries, provided in-store customer service, and followed health and safety regulations. Managed heavy lifting and worked within a stockroom environment.

Assistant Manager at Deejays Shoes Papamoa Plaza

October 1, 2019 - March 25, 2020

Handled opening and closing of the shop as sole charge, including cash handling and bank deposits. Oversaw staffing and delivered strong customer service and problem solving. Managed admin duties, used office software (Word, Excel, PowerPoint), supported stock control, and organized stockroom packing and merchandising.