Key Account Manager at Pida Srl

Managing and developing relationships with established clients in Italy; Analyzing client needs and proposing tailored solutions; Identifying and acquiring new clients; Negotiating contracts and agreements; Monitoring market trends and competitors.

Customer Service Specialist at Alina SRL - D’aniello Boutique E-commerce

Dealing with customer product requests and providing excellent customer service across calls, email, social media, live chat and back-office tasks; coaching new agents; managing orders (release/modify/cancel); supervising/refunding approvals; communicating updates to departments; proficient in Salesforce, SalesCenter, Magento, SAP, AS400; familiarity with Worldpay, Ingenico, Adyen.

Key Account Coordinator at VF Corporation UK

Maintaining key client accounts; communicating with clients, reviewing and drafting correspondence, handling requests and complaints, liaising with internal sales and marketing teams, and managing account budgets.

E-commerce Agent / Italian Representative at VF Corporation UK

Dealing with customer product requests, providing excellent customer service via phone, email, social media, live chat and back-office support; coaching new agents; order adjustments; internal communication and use of Salesforce, Magento, SAP, AS400; knowledge of WorldPay, Ingenico, Adyen.

Crew Trainer at McDonald's Nottingham

Training new starters for day-to-day work; supervising crew, overseeing cash handling, drive-thru operations, food preparation, restaurant and kitchen cleanliness; assessing staff skills and providing additional support.

Crew Trainer at McDonald's London

Training new starters; managing day-to-day operations, cash handling, drive-thru, food prep, cleanliness, and teamwork; evaluating performance and providing coaching.

Cashier / Customer Service Expert at New Electronics Giuseppe S.r.l.

Handling customer purchases, providing product information and support, till operation, payments, refunds, and stock management.

Security / Bouncer at Bingo

Ensured safety and security of employees, guests and belongings; conducted daily activity logs; monitored entry points; supported loss prevention with patrols; multitasking.