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I am a reliable and trustworthy individual—confident, positive, punctual, and well-organised. I work well under pressure, enjoy taking the lead, and strive to be as efficient and productive as possible in any circumstance. I work effectively both in a team and independently, and I am always eager to learn something new. Being bilingual in Spanish and English, I speak and write fluently, and I believe my strong communication skills help me deliver outstanding results.…I am a reliable and trustworthy individual—confident, positive, punctual, and well-organised. I work well under pressure, enjoy taking the lead, and strive to be as efficient and productive as possible in any circumstance. I work effectively both in a team and independently, and I am always eager to learn something new. Being bilingual in Spanish and English, I speak and write fluently, and I believe my strong communication skills help me deliver outstanding results.

Maria

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I am a reliable and trustworthy individual—confident, positive, punctual, and well-organised. I work well under pressure, enjoy taking the lead, and strive to be as efficient and productive as possible in any circumstance. I work effectively both in a team and independently, and I am always eager to learn something new. Being bilingual in Spanish and English, I speak and write fluently, and I believe my strong communication skills help me deliver outstanding results.…I am a reliable and trustworthy individual—confident, positive, punctual, and well-organised. I work well under pressure, enjoy taking the lead, and strive to be as efficient and productive as possible in any circumstance. I work effectively both in a team and independently, and I am always eager to learn something new. Being bilingual in Spanish and English, I speak and write fluently, and I believe my strong communication skills help me deliver outstanding results.

Available to hire

I am a reliable and trustworthy individual—confident, positive, punctual, and well-organised. I work well under pressure, enjoy taking the lead, and strive to be as efficient and productive as possible in any circumstance.
I work effectively both in a team and independently, and I am always eager to learn something new. Being bilingual in Spanish and English, I speak and write fluently, and I believe my strong communication skills help me deliver outstanding results.

Skills

Microsoft Excel

Microsoft Office

CRM

Experience Level

Microsoft Excel

Expert

Microsoft Office

Expert

CRM

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Customer Service Representative at Trapstar Collective Ltd

December 1, 2019 - Present

Assists/processing with customers including exchanges, refunds and orders; resolves queries/complaints via phone, email or social media (Zendesk); contacts customers to update about orders and verify account information; cancels orders; assists via online chat; handles faulty product collections; supports packaging and dispatch; maintains records of delayed/pending orders in Excel.

Business Development Advisor at Green Network Energy

October 1, 2019 - December 31, 2019

Approaches businesses (restaurants, cafes, etc.), presenting and matching services to client needs; enters business data into a database (Excel); follows up with customers by phone/email; attends weekly meetings; arranges appointments with prospects and current customers; handles business activities and deals operations.

Sales Advisor at O2 Shop - Walworth Road

January 1, 2017 - October 31, 2019

Identified fraud risks; advised customers on products and services; managed stock (returns, recycles, repairs); answered queries and booked appointments; maintained clean work environment; hit sales targets; organized merchandise and completed daily paperwork; processed emails and weekly sales reports; cash handling; ordered stock as needed.

Secretary at Cafe Carraro – Pure Café Ltd

November 1, 2016 - January 31, 2017

Answered telephone calls, arranged appointments, took orders and created invoices; assisted customers with product information and queries; processed payments.

Cleaner at Sages Cleaning Services

October 1, 2016 - November 30, 2016

Communicated with customers; cleaned and tidied surfaces and spaces.

Health Care Assistant at Hannonbury Limited

July 1, 2016 - July 31, 2016

Provided/assisted with personal care; helped residents with ADLs; responded to Help/Call Bells; assisted with dining room activities; maintained safe, clean environments; communicated effectively and contributed to resident reports and meetings.

Sales Assistant at Castilla Library (Spain)

June 1, 2015 - September 30, 2015

Helped users find items, checked materials in/out, answered telephone inquiries; served customers; kept the shop tidy.