Available to hire
Trust & Safety Analyst focused on policy enforcement, QA, and sensitive content review across Facebook, Instagram, and Threads. I apply complex moderation frameworks, identify abuse patterns, and escalate edge cases with clear documentation.
I’m also founder of a 3D-printed home décor brand where I integrate responsible digital marketing and community guidelines into platform presence. I’m consistent in high-volume workflows and committed to privacy, compliance, and risk reduction.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Portuguese
Fluent
English
Fluent
Work Experience
Founder & Creative Director at Studio Bossa
February 1, 2026 - PresentFounded Studio Bossa, a Mediterranean-inspired 3D-printed home décor brand based in Dublin. Manage full business operations including product development, brand strategy, and online sales. Developed a Trust & Safety-informed approach to platform presence: content compliance, adherence to community guidelines, and responsible digital marketing on Instagram. Built the complete brand identity (visual system, color palette, typography, tagline, and Instagram presence) and coordinated production setup (Bambu Lab P1S + AMS 2 Pro) for upcoming collections.
Trust & Safety Associate — QA & Policy Enforcement at Accenture (Meta Project)
June 1, 2025 - February 1, 2026Reviewed high-volume user-generated content across Facebook, Instagram, and Threads against Meta community standards and internal policy frameworks. Maintained 95%+ QA accuracy consistently and exceeded performance/quality targets in a fast-paced environment. Handled sensitive content categories including hate speech, misinformation, graphic violence, and privacy violations with sound policy judgment.
Managed escalation workflows by identifying edge cases and high-risk content, documenting findings with clear rationale, and escalating to senior reviewers. Applied privacy protocols and user data handling procedures in compliance with internal guidelines. Completed 12+ Meta certifications covering technical quality, privacy, policy enforcement, and data training.
Customer Service / Personal Project Break at Independent
January 1, 2023 - December 31, 2024Performed customer service while managing a personal administrative project related to Italian citizenship recognition; maintained customer-facing and problem-solving experience during the transition period while based in Ireland.
Assistant Manager — Operations & Team Leadership at Spar Clancy Quay
November 1, 2020 - February 1, 2023Led day-to-day operations and supervised a team of 37, enforcing conduct standards, service quality, and compliance processes. Supported store performance, contributing to a top-3 ranking in Ireland for 2022.
Reduced shrinkage by 15% through improved controls, tracking, and team accountability. Managed real-time escalations and decision-making in a high-volume, customer-facing environment, maintaining operational discipline and accurate records.
Business Development & Marketing Manager at Figa Semijewel Brazil
December 1, 2018 - October 1, 2019Supported business growth from the ground up, combining brand building, community management, sales strategy, and day-to-day marketing execution; planned social media calendars, created content direction, supported online communication, and strengthened customer relationships; managed lead generation, client nurturing, negotiation, and sales conversion while monitoring performance and commercial results; helped establish the brand positioning and online sales strategy, consistently exceeding sales targets.
Office & Business Operations Manager at Pereira Construction and Remodeling Brazil
September 1, 2017 - December 1, 2019Acted as main point of contact for clients and suppliers, coordinating service delivery, timelines, purchasing, and office operations; handled CRM inputs, customer follow-up, retention, and solution-oriented communication across multiple projects; contributed to project presentation and client experience through organization, responsiveness, and operational support.
Commercial & Business Development Executive (B2B) at Altar Magazine Brazil
July 1, 2016 - August 1, 2017Sold advertising solutions and developed new business relationships within the publishing and media environment; supported editorial and commercial planning meetings, researched audiences and trends, and contributed ideas to strengthen campaign relevance and brand visibility; managed the full sales cycle from prospecting to negotiation, approval, and account follow-up, while also supporting front-desk, events, and community-facing activities.
Account Executive — Fraud & Risk (B2B Sales) at BMG Bank / BNP Paribas Group
January 1, 2015 - April 1, 2016Conducted fraud-risk profile analysis and client due diligence, supporting compliance and investigative work. Maintained CRM records, reporting, and documentation with strong attention to regulatory accuracy.
Account Executive — Fraud & Risk | B2B Sales at BMG Bank
January 1, 2015 - April 1, 2016Conducted fraud-risk profile analysis and client due diligence, developing compliance and investigative capabilities. Managed CRM records, reporting, and documentation with strong attention to regulatory accuracy.
Supported B2B sales activities with a risk/compliance lens, ensuring data quality and audit-ready documentation for client and account workflows.
Investment Consultant at Bank BGN - BNP Paribas Group Brazil
May 1, 2011 - November 1, 2012Worked in consultative sales of financial products, combining prospecting, portfolio support, documentation review, and client advisory.
Education
BA in Advertising and Marketing at Estacio de Sa University, Brazil
January 1, 2013 - December 31, 2017Interior Design at Unigran Capital, Brazil
January 1, 2018 - December 31, 2019Qualifications
Meta Certifications (12+): Technical Quality, Privacy, User Data Training, Policy Enforcement
January 11, 2030 - May 18, 2026Cool Hunter - Trend Research
January 11, 2030 - May 18, 2026Social Media Management - HubSpot
January 11, 2030 - May 18, 2026General English - IBAT College Dublin
January 11, 2030 - May 18, 2026Meta Certifications (12+): Technical Quality, Privacy, User Data Training, Policy Enforcement
June 1, 2025 - February 1, 2026Social Media Management — HubSpot
January 11, 2030 - July 10, 2026Cool Hunter / Trend Research — ESPM São Paulo
January 11, 2030 - July 10, 2026General English — IBAT College Dublin
January 11, 2030 - July 10, 2026Meta Certifications (Technical Quality, Privacy, User Data Training, Policy Enforcement)
June 1, 2025 - July 10, 2026Discovering UX Design — Udacity
July 1, 2025 - July 10, 2026Discovering Design Thinking — Udacity
January 1, 2026 - July 10, 2026Raster Design and Branding — Udacity
January 1, 2026 - July 10, 2026Social Media Management — HubSpot
January 11, 2030 - July 10, 2026Cool Hunter / Trend Research — ESPM São Paulo
January 11, 2030 - July 10, 2026General English — IBAT College Dublin
January 11, 2030 - July 10, 2026Industry Experience
Media & Entertainment, Retail, Financial Services, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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