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I am a dedicated and enthusiastic professional with over 10 years of experience in customer care and design. I excel at building strong relationships, resolving issues quickly, and delivering clear, empathetic communication to ensure satisfaction. My background blends hands-on call center experience with formal training in graphic design, enabling me to contribute effectively to both client-facing support and design projects. Throughout my career at Tunis Call Center, Nexus Contact Center, and Vistaprint, I’ve developed a strong track record of reliable CRM usage, cross-functional collaboration, and proactive follow-up. I am fluent in Arabic, French, and English, and I am committed to continuous learning and delivering high-quality results in fast-paced environments.…I am a dedicated and enthusiastic professional with over 10 years of experience in customer care and design. I excel at building strong relationships, resolving issues quickly, and delivering clear, empathetic communication to ensure satisfaction. My background blends hands-on call center experience with formal training in graphic design, enabling me to contribute effectively to both client-facing support and design projects. Throughout my career at Tunis Call Center, Nexus Contact Center, and Vistaprint, I’ve developed a strong track record of reliable CRM usage, cross-functional collaboration, and proactive follow-up. I am fluent in Arabic, French, and English, and I am committed to continuous learning and delivering high-quality results in fast-paced environments.

MOHAMED AZIZREZGUI

Graphic Designer, Designer, Brand Designer, +2

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I am a dedicated and enthusiastic professional with over 10 years of experience in customer care and design. I excel at building strong relationships, resolving issues quickly, and delivering clear, empathetic communication to ensure satisfaction. My background blends hands-on call center experience with formal training in graphic design, enabling me to contribute effectively to both client-facing support and design projects. Throughout my career at Tunis Call Center, Nexus Contact Center, and Vistaprint, I’ve developed a strong track record of reliable CRM usage, cross-functional collaboration, and proactive follow-up. I am fluent in Arabic, French, and English, and I am committed to continuous learning and delivering high-quality results in fast-paced environments.…I am a dedicated and enthusiastic professional with over 10 years of experience in customer care and design. I excel at building strong relationships, resolving issues quickly, and delivering clear, empathetic communication to ensure satisfaction. My background blends hands-on call center experience with formal training in graphic design, enabling me to contribute effectively to both client-facing support and design projects. Throughout my career at Tunis Call Center, Nexus Contact Center, and Vistaprint, I’ve developed a strong track record of reliable CRM usage, cross-functional collaboration, and proactive follow-up. I am fluent in Arabic, French, and English, and I am committed to continuous learning and delivering high-quality results in fast-paced environments.

Available to hire

I am a dedicated and enthusiastic professional with over 10 years of experience in customer care and design. I excel at building strong relationships, resolving issues quickly, and delivering clear, empathetic communication to ensure satisfaction. My background blends hands-on call center experience with formal training in graphic design, enabling me to contribute effectively to both client-facing support and design projects.

Throughout my career at Tunis Call Center, Nexus Contact Center, and Vistaprint, I’ve developed a strong track record of reliable CRM usage, cross-functional collaboration, and proactive follow-up. I am fluent in Arabic, French, and English, and I am committed to continuous learning and delivering high-quality results in fast-paced environments.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

Arabic

Fluent

French

Fluent

English

Fluent

Work Experience

Teleoperator at Tunis Call Center .TCC

January 1, 2016 - January 1, 2016

Managed inbound and outbound calls in French, addressing customer inquiries, troubleshooting issues, and providing accurate information about products and services. Documented interactions and maintained detailed CRM records. Collaborated with team members to improve service delivery and resolved escalated issues. Scheduling test drive appointments between customers and private dealerships, communicating preferences, coordinating vehicle availability, following up to confirm appointments, and ensuring customer satisfaction. Maintained up-to-date records of appointments, customer information, and dealership details in the CRM, and gathered post-drive feedback to improve the experience.

Teleoperator at Nexus Contact center

January 1, 2017 - January 1, 2017

Provided customer support via phone, email, and chat; addressed concerns promptly to ensure satisfaction. Conducted design consultations, understood client needs, and offered expert advice on products, materials, and layouts to create tailored design solutions. Managed design projects from initial consultation through final implementation, coordinating with clients and internal teams to ensure timely delivery. Stayed current on products and design trends to offer informed recommendations and solutions. Performed follow-ups to ensure satisfaction and gather feedback, and logged design consultations and project updates in the CRM.

Customer Care Agent at Vistaprint

January 1, 2024 - January 1, 2024

Delivered customer care for a broad range of orders and inquiries, providing accurate product information, troubleshooting issues, and guiding customers through the ordering process. Maintained CRM records and collaborated with internal teams to resolve problems and improve service. Managed high-volume requests with strong multitasking and empathy, and ensured customer satisfaction through proactive follow-up and clear communication.