Hello! I’m Arianna, a customer-focused professional with a passion for bridging people and products through clear communication and thoughtful design. My background spans customer support, content moderation, localization, and translation, and I thrive in fast-paced, multi-channel environments where teamwork and attention to detail matter most. I’m fluent in English, Italian, and Spanish, and I love collaborating with diverse teams to deliver high-quality experiences. When I’m not solving problems, I enjoy exploring art and design, which inspires creative solutions in my day-to-day work.…

Arianna Aramini

Hello! I’m Arianna, a customer-focused professional with a passion for bridging people and products through clear communication and thoughtful design. My background spans customer support, content moderation, localization, and translation, and I thrive in fast-paced, multi-channel environments where teamwork and attention to detail matter most. I’m fluent in English, Italian, and Spanish, and I love collaborating with diverse teams to deliver high-quality experiences. When I’m not solving problems, I enjoy exploring art and design, which inspires creative solutions in my day-to-day work.…

Available to hire

Hello! I’m Arianna, a customer-focused professional with a passion for bridging people and products through clear communication and thoughtful design. My background spans customer support, content moderation, localization, and translation, and I thrive in fast-paced, multi-channel environments where teamwork and attention to detail matter most.

I’m fluent in English, Italian, and Spanish, and I love collaborating with diverse teams to deliver high-quality experiences. When I’m not solving problems, I enjoy exploring art and design, which inspires creative solutions in my day-to-day work.

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Language

English
Advanced
Italian
Fluent
Spanish; Castilian
Fluent

Work Experience

Content Moderator at Privalia
August 1, 2019 - October 1, 2024
Managed translations (Spanish/English → Italian) supporting communication and localization; reviewed and updated content for compliance with quality standards; uploaded content using internal management tools; demonstrated the ability to manage multiple tasks simultaneously while maintaining service quality; collaborated with team members to maintain service standards.
Content Moderator at Majorel
December 1, 2018 - April 1, 2019
Monitored and moderated online content according to company guidelines; ensured content compliance for digital platforms; worked with strict guidelines while maintaining quality standards; customer-focused professional with experience in customer service, support operations, and client relationship management.
International Customer Service Agent at Volotea Airlines
January 1, 2019 - August 1, 2019
Evaluated customer information to identify issues and develop effective solutions; managed incoming calls from international markets, ensuring customer satisfaction; resolved customer incidents via multi-channel platforms (phone, email, chat, social media); logged customer interactions in Zendesk for traceability and quality assurance; created and managed customer reservations and account issues using CRM; collaborated with team to maintain service quality and regulatory standards; demonstrated meticulous attention to detail in high-stakes investigations.
Content Moderator / Localization & Support at Privalia
August 1, 2019 - October 1, 2024
Managed multiple projects in a fast-paced, deadline-driven environment. Collaborated with manufacturers, warehouse, operations, and sales teams to coordinate workflows. Provided translation services (Spanish/English to Italian) supporting communication and localization. Reviewed products and updates for compliance with quality standards. Uploaded content using internal tools. Demonstrated ability to manage multiple tasks simultaneously while maintaining quality standards.
Fraud Analyst at Qonto
October 1, 2024 - March 1, 2025
Evaluated customer accounts for potential fraud; escalated AML issues; supported compliance investigations and risk mitigation workflows.

Education

Bachelor of Fine Arts at Accademia di Belle Arti di Roma (Academy of Fine Arts of Rome)
January 1, 2014 - January 1, 2018
High School Diploma at Istituto Statale d'Arte 'Gagini', Siracusa, Italy
January 1, 2009 - January 1, 2014
Bachelor of Fine Arts at Accademia di Belle Arti di Roma (Academy of Fine Arts of Rome)
January 1, 2014 - January 1, 2018
High School Diploma at Istituto Statale d'Arte A. Gagini, Syracuse, Italy
January 1, 2009 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Software & Internet, Professional Services, Travel & Hospitality