Ich bin eine erfahrene HR- und Kundenservice-Professional mit internationaler Ausrichtung.

About

Ich bin eine erfahrene HR- und Kundenservice-Professional mit internationaler Ausrichtung. Ich arbeite gern im Team, behalte auch in stressigen Situationen den Überblick und setze mich für eine erstklassige Betreuung von Kunden und Gästen ein.

Ich lege Wert auf ein gepflegtes Auftreten, hohe Sozialkompetenz und eine zuverlässige, lösungsorientierte Arbeitsweise. Meine Stärken liegen in Organisation, Kommunikation und Serviceorientierung – ideal, um internationale Gäste kompetent zu betreuen.

  • Joined January 2026

Languages

  • EnglishFluent
  • GermanFluent
  • ThaiFluent

Industry experience

  • Retail
  • Travel & Hospitality
  • Professional Services
  • Consumer Goods
  • Other
  • Media & Entertainment
  • Education

Projects · 1

In this project, I worked as a creative creator and marketing strategist, focusing on building and optimizing digital content for an e-commerce business (BBP).

My responsibilities included developing creative concepts for social media content, designing conversion-focused one-page websites, and creating visual assets aligned with brand identity. I worked on website layout optimization, high-performing call-to-action elements, and user experience improvements to increase engagement and conversions.

In addition, I supported marketing performance through content strategy aligned with paid advertising (Meta Ads), ensuring that creatives, messaging, and visuals matched campaign objectives across different markets.

This project reflects my hands-on experience combining creativity with data-driven marketing, from ideation and design to execution and optimization.

Work experience

Guest Service Professional / Freelance Sales & Customer Service · BBP E-Commerce / MigrosJul 2025 – Present · 1 yr 5 mos

Freelance sales and customer service in e-commerce and at Migros; professional and friendly guest contact; ability to work under time pressure; high hygiene and service standards.

Freelance E-Commerce SpecialistAug 2023 – Present · 3 yrs 4 mos

Freelance work in e-commerce focusing on Meta Ads (Facebook & Instagram), growth of reach and sales, analytics, content and marketing strategy, and Shopify site optimization with a conversion-focused approach.

Education

Ausbildung (Berufsbildung) · ABZH, Zürich2017 – 2020
ABZH Zürich (Berufsbildungszentrum Zürich) Apprenticeship · Zurich2017 – 2020
Vocational training · ABZH Zürich2017 – 2020

Certifications and awards

EFZ Restaurantfachfrau (Restaurant Specialist)2030 – 2026
EFZ Restaurantfachfrau2030 – 2026

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