Computer Science graduate and current AI master's student with experience supporting edge-computing devices deployed in production public safety settings. I have supported autonomous edge devices and docking stations deployed at scale, diagnosing unexpected system behavior through logs, telemetry, and remote system visibility in environments with limited connectivity, power constraints, and changing environmental conditions. I am excited to help build software that runs on production devices and learn from smart engineers in a rapid production setting. I am comfortable troubleshooting and analyzing device behavior remotely using logs, metrics, and telemetry without direct physical access to hardware.

Armando Gomez

Computer Science graduate and current AI master's student with experience supporting edge-computing devices deployed in production public safety settings. I have supported autonomous edge devices and docking stations deployed at scale, diagnosing unexpected system behavior through logs, telemetry, and remote system visibility in environments with limited connectivity, power constraints, and changing environmental conditions. I am excited to help build software that runs on production devices and learn from smart engineers in a rapid production setting. I am comfortable troubleshooting and analyzing device behavior remotely using logs, metrics, and telemetry without direct physical access to hardware.

Available to hire

Computer Science graduate and current AI master’s student with experience supporting edge-computing devices deployed in production public safety settings. I have supported autonomous edge devices and docking stations deployed at scale, diagnosing unexpected system behavior through logs, telemetry, and remote system visibility in environments with limited connectivity, power constraints, and changing environmental conditions.

I am excited to help build software that runs on production devices and learn from smart engineers in a rapid production setting. I am comfortable troubleshooting and analyzing device behavior remotely using logs, metrics, and telemetry without direct physical access to hardware.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Drone as First Responder (DFR) at Laredo Police Department
January 1, 2025 - Present
Operate and support Drone-as-First Responder (DFR) systems for real-time public safety missions; troubleshoot autonomous drone docks, launch/landing failures, and fleet readiness issues; diagnose drone flight anomalies, GPS reliability issues, and sensor performance problems; identify and resolve network bottlenecks, bandwidth saturation, and data packet loss affecting live telemetry and video streams; analyze system logs and operational data to determine root cause of failures and performance degradation; document incidents, corrective actions, and system issues to improve reliability and future deployments; collaborate with command staff and technical teams to assess operational risk and implement mitigation strategies.
ITV Technician III at Laredo Independent School District
January 1, 2018 - January 1, 2025
Delivered customer-facing technical support for district-wide users and production systems; Troubleshot complex hardware, OS, and software issues across heterogeneous environments; Managed incidents from intake through resolution, ensuring clear communication and documentation; Supported live, time-sensitive operations requiring rapid diagnosis and resolution; Maintained professionalism and empathy while supporting users under deadline pressure.
Chief Photographer / Operations Lead at KGNS-TV
March 1, 2002 - January 1, 2018
Managed and supervised a team of photojournalists and videographers supporting daily news and live broadcast operations; Served as the primary technical escalation point for field and studio issues, troubleshooting camera systems, transmission equipment, and production workflows; Established and enforced maintenance schedules for cameras, vehicles, and broadcast equipment to ensure operational readiness; Documented equipment failures, repairs, and recurring issues to reduce downtime and improve reliability; Trained and mentored team members on equipment use, safety practices, and operational standards.

Education

Doctorate in Artificial Intelligence - Candidate at Capitol Technology University
August 27, 2026 - February 2, 2029
Masters in Artificial Intelligence at Colorado State University Global
January 11, 2030 - August 1, 2026
Bachelor of Science in Computer Science at Southern New Hampshire University
January 11, 2030 - November 1, 2024

Qualifications

Google IT Support Professional Certificate
January 11, 2030 - February 2, 2026
Technical Support Fundamentals
January 11, 2030 - February 2, 2026
The Bits and Bytes of Computer Networking
January 11, 2030 - February 2, 2026
Operating Systems and You: Becoming a Power User
January 11, 2030 - February 2, 2026
System Administration and IT Infrastructure Services
January 11, 2030 - February 2, 2026
IT Security: Defense Against the Digital Dark Arts
January 11, 2030 - February 2, 2026

Industry Experience

Software & Internet, Education, Media & Entertainment, Government, Professional Services