Available to hire
Graphic design and web design professional and U.S. Coast Guard veteran with a BA focused on Web Design. Skilled in Adobe Creative Suite, HTML5, CSS/SCSS, JavaScript, and typography, with a strong background in client communication, project execution, and deadline-driven work.
Comfortable bridging design and implementation—supporting customers end-to-end, managing projects, and collaborating with teams. Seeking an entry-level graphic or web design role that leverages both education and leadership experience from military and customer-facing positions.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Customer Service Representative
April 1, 2021 - PresentProvides customer service support and resolves inquiries quickly while maintaining customer satisfaction and loyalty. Supports scheduling and account assistance workflows in a fast-paced environment and communicates effectively with customers and internal teams.
General Manager at West Marine | West Marine, Inc
January 1, 2019 - January 1, 2021Delivered exceptional customer service and resolved customer issues and complaints quickly. Provided expert product advice to boaters and supported store operations with an emphasis on customer experience and responsiveness.
General Manager at West Marine | West Marine, Inc - Duluth
January 1, 2019 - January 1, 2021Delivered exceptional customer service, quickly resolved customer issues and complaints, and provided expert product advice to boaters. Managed service quality and customer experience while supporting daily operations.
Product Advisor / Exam Scheduling Support at HCL - Duluth, MN
January 1, 2010 - January 1, 2012Delivered great customer service by quickly scheduling exam dates and assisting customers with their accounts to ensure satisfaction and continued loyalty.
General Manager / Tour Boat Operations Manager at VISTA FLEET - Duluth, MN
January 1, 2006 - January 1, 2012Managed a tour boat excursion company serving over 700,000 riders each season and generating over $5M annually with 60 seasonal employees. Oversaw operations and workforce to ensure consistent service delivery.
Commanding Officer / Command Chief at United States Coast Guard
January 1, 2006 - January 1, 2012Commanded two Search and Rescue units, directed successful missions, and earned multiple awards for readiness and operations. Led anti-terrorism training programs and served as Command Chief, managing enlisted-command relations, disciplinary reviews, and personnel evaluations.
Tour Boat Excursion Company Manager at Vista Fleet - Duluth, MN
January 1, 2006 - January 1, 2012Managed a tour boat excursion company serving over 700,000 riders per season and generating more than $5M annually with 60 seasonal employees. Led operations and staffing to deliver reliable customer experiences and maintain operational readiness.
Education
Bachelor of Arts in Graphic Design at SNHU
May 3, 2021 - October 22, 2023Associate Degree Applied Science - Computer and Web Programming at Lake Superior College
January 9, 2023 - May 31, 2026Qualifications
BA Graphic Design
May 1, 2021 - November 30, 2023Coast Guard Commendation Medal (2)
January 11, 2030 - July 24, 2026Coast Guard Achievement Medal
January 11, 2030 - July 24, 2026Commandant's Letter of Commendation
January 11, 2030 - July 24, 2026Military Outstanding Volunteer Medal
January 11, 2030 - July 24, 2026Coast Guard Commendation Medal (2)
January 11, 2030 - July 24, 2026Coast Guard Achievement Medal
January 11, 2030 - July 24, 2026Commandant's Letter of Commendation
January 11, 2030 - July 24, 2026Military Outstanding Volunteer Medal
January 11, 2030 - July 24, 2026Industry Experience
Government, Transportation & Logistics, Retail, Non-Profit Organization, Software & Internet, Professional Services
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