I’m Arran King, a senior UX/UI designer and hands-on digital product professional with 10+ years leading end-to-end user experience work—from research and synthesis through to interactive prototyping and development hand-off. I enjoy tackling complex, multi-stakeholder problems (often across government and large enterprises) and translating user needs into clear, accessible interface designs that teams can confidently build. I bring strong collaborative skills from 14+ years of web development, and I regularly shape design direction through human-centred design, Design Thinking, and Lean UX practices. Using tools like Figma, Miro, Axure, and Qualtrics, I create service blueprints, journeys, process flows, and design systems—then validate outcomes with usability testing to improve workflows, reduce pain points, and deliver measurable impact.…

Arran King

I’m Arran King, a senior UX/UI designer and hands-on digital product professional with 10+ years leading end-to-end user experience work—from research and synthesis through to interactive prototyping and development hand-off. I enjoy tackling complex, multi-stakeholder problems (often across government and large enterprises) and translating user needs into clear, accessible interface designs that teams can confidently build. I bring strong collaborative skills from 14+ years of web development, and I regularly shape design direction through human-centred design, Design Thinking, and Lean UX practices. Using tools like Figma, Miro, Axure, and Qualtrics, I create service blueprints, journeys, process flows, and design systems—then validate outcomes with usability testing to improve workflows, reduce pain points, and deliver measurable impact.…

Available to hire

I’m Arran King, a senior UX/UI designer and hands-on digital product professional with 10+ years leading end-to-end user experience work—from research and synthesis through to interactive prototyping and development hand-off. I enjoy tackling complex, multi-stakeholder problems (often across government and large enterprises) and translating user needs into clear, accessible interface designs that teams can confidently build.

I bring strong collaborative skills from 14+ years of web development, and I regularly shape design direction through human-centred design, Design Thinking, and Lean UX practices. Using tools like Figma, Miro, Axure, and Qualtrics, I create service blueprints, journeys, process flows, and design systems—then validate outcomes with usability testing to improve workflows, reduce pain points, and deliver measurable impact.

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Skills

Experience Level

Language

English
Fluent

Work Experience

UX/UI Designer
February 1, 2025 - Present
Designing multiple user-friendly interfaces within the Google Global Networking product area to replace traditional code line input/output. The work supports improved workflows for data consolidation, reduces manual effort through automation, adds visualisation to enrich analytics, and ensures seamless integration with existing tools and systems.
Senior Service/UX/UI Designer (contract) at ACT Govt (Access Canberra)
February 1, 2023 - September 30, 2024
Led UX/UI discovery and solution design for Access Canberra’s digital transformation program, integrating varying levels of ID verification and updating 50+ license and registration application journeys and interfaces (including those originating as Excel-based processes). Followed the digital.gov.au Service Design and Delivery process, managed numerous stakeholders and product owners, and acted as one of two service designers responsible for user-focused outcomes. As the sole UX/UI designer on the project, designed, prototyped, and tested 50+ WCAG AA-compliant interfaces using Figma component libraries and Access Canberra branding requirements.
UX/UI Designer (contract) at University of Technology Sydney
August 1, 2022 - January 31, 2023
Brought in as an HCD specialist to lead the redesign of the RES Hub website, a digital gateway for the university’s research community. Engaged and influenced stakeholders across departments with competing priorities, identified needs, resolved pain points, and built an integrated Figma design system with reusable components to improve consistency and reduce production time. Delivered UX/UI direction grounded in accessibility requirements (WCAG AA).
Senior CX/UX Designer (contract) at National Australia Bank (NAB)
November 1, 2021 - April 30, 2022
Collaborated with a CX designer on Digital Identity & Access across multiple NAB products. Worked with product owners and managed integrations spanning SAP, NAB One, and NAB backend applications. Produced UX and interface direction informed by research, IA/HCD thinking, user journeys, and prototyping to support coherent experiences across interconnected systems.
Senior UX/UI Service Designer (contract) at Sydney Water
April 1, 2021 - November 30, 2021
Provided UX leadership for the GER SSO program enabling simplified public access to Sydney Water applications via Single Sign On. Concurrently contributed to multiple smaller projects and supported the development of the new Sydney Water website, ensuring user-focused service and interaction design with accessibility in mind (WCAG AA).
UX/UI Designer / Frontend Dev (freelance) at Griffith University (Hopkins Centre)
April 1, 2021 - August 31, 2022
Worked as the sole designer/developer on the redevelopment of the Hopkins Centre website. Produced UX/UI design and frontend implementation to support a human-centred, responsive experience aligned with project goals. The project was paused shortly before completion due to staffing/workload constraints within the centre.
Senior UX/UI Service Designer (contract) at Customer Service NSW
October 1, 2020 - March 31, 2021
UX lead for the NSW Long Service Leave digital transformation involving SAP, Salesforce, and multiple API integrations. Brought together user needs, business objectives, and technical feasibility to shape optimal, user-centred service delivery. Produced UX/UI outputs such as journeys, IA, wireframes, and prototypes to align experiences across the service ecosystem.
Senior UX/UI/Service Designer (contract) at Sydney Water
May 1, 2018 - September 30, 2020
Acted as UX lead on major customer/staff-facing projects supporting Sydney Water’s digital transformation of legacy systems. When not working on core programs, delivered multiple smaller internal initiatives, and spent three months as a BA in addition to UX responsibilities after a BA left unexpectedly. Created user research-informed design artifacts including journeys, IA, wireframes, prototypes, and service blueprints.
Senior UX/UI/Product Designer (contract) at Telstra
July 1, 2017 - April 30, 2018
Conducted user research (customer interviews and competitor analysis) and designed a new billing product for Telstra’s mid-tier enterprise clients. Produced UX/UI and IA deliverables including user journeys, wireframes, and prototypes, ensuring the product could integrate legacy and emerging platforms to address customer pain points and deliver strong commercial outcomes.
UX/UI Designer / Frontend Dev (contract) at Queensland Residential Tenancies Authority (RTA)
September 1, 2016 - June 30, 2017
Designed and led user research strategies and facilitation (interviews, workshops), then synthesized findings into personas, empathy maps, and user journeys. Delivered UX outcomes that eliminated paper submissions and manual scanning, reducing errors and enabling users to submit bond information digitally and raise disputes when required. Supported implementation using frontend development expertise.
UX/UI/Product Designer (contract) at Assure Programs
January 1, 2016 - September 30, 2016
Sole designer and developer for a digital transformation initiative across website, web app, and print collateral. Created interaction-focused UX/UI outputs and graphic collateral, with UAT support, to replace print workflows. Delivered a mobile-first website and web app that reduced call centre involvement by over 12%.
UX/UI Designer / Frontend Dev (contract) at Woolworths (Discover section)
August 1, 2015 - January 31, 2016
Worked on a short contract to fix issues in the Woolworths website “Discover” section. Resolved multiple problems quickly while collaborating with a CMS previously unfamiliar to the role, using UX/UI, UAT, and frontend troubleshooting skills.
Senior UX/UI Product Design / FE Dev at Maxim Web Design Studio
April 1, 2001 - August 31, 2015
Product design and frontend development lead on multiple SME projects. Owned stakeholder engagement, concept ideation, user/product research, interviews, analysis, and creation of personas, customer journeys, and user flows. Produced wireframes and prototypes and supported delivery using frontend technologies, UAT, and UX practices. Implemented responsive, mobile-first sites and web apps, regularly helping clients achieve strong visibility and meeting goals on time and within budget.

Education

Graduate Diploma in Design (Digital) at Christchurch Polytechnic Institute of Technology
January 1, 2001 - December 31, 2001
Graduate Diploma in Design (Digital Design) at Christchurch Polytechnic Institute of Technology
January 1, 2001 - September 16, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Consumer Goods, Education, Financial Services, Government, Healthcare, Media & Entertainment, Professional Services, Retail, Software & Internet, Telecommunications, Travel & Hospitality

Skills

Experience Level