**See my LinkedIn profile for verifications and numerous recommendations:** _Website not available. Sign in: https://www.twine.net/signup_ **Over 10 years of experience in UX/UI Design, including:** + End-to-end UX/UI: research through to prototyping and dev hand-off + Working with government departments and top-tier enterprises + Lead UX on numerous large, complex, multi-platform B2B and B2C projects + Conducting user research, interviews, and workshops + Performing data analysis and synthesis, and presenting findings to stakeholders + Creating personas, customer journeys, and user flows + Developing service blueprints and business requirement prioritisation documents + Engaging, managing, and influencing stakeholders at all levels + Using Design Thinking to identify/resolve user pain points + Solving complex business problems involving diverse stakeholder groups + Working collaboratively with multi-disciplinary, Agile teams + Designing accessible interactive prototypes (Figma) that meet WCAG standards + 14+ years of Frontend Development experience **Employment and project experience** **UX Designer** Google (contract) _Feb 2025 - Present_ **Senior Service/UX Designer** ACT Govt. (contract) _Sep 2024 - Feb 2023_ **UX/UI Designer** University of Technology Sydney (contract) _Aug 2022 - Jan 2023_ **UX/UI Designer / Front-end Dev** Griffith University (freelance) _April 2022 - Aug 2022_ **Senior CX/UX Designer** National Australia Bank (contract) _Nov 2021 - April 2022_ **Senior Service/UX Designer** Sydney Water (contract) _Apr 2021 - Nov 2021_ **Senior UX Designer** Customer Service NSW (contract) _Oct 2020 - Mar 2021_ **Senior Service/UX Designer** Sydney Water (contract) _May 2018 - Sept 2020_ **Senior UX/UI Designer** Telstra (contract) _Jul 2017 - April 2018_ **UX/UI Designer – Front-end Dev** Westside Hotel (freelance) _Aug 2017 - Oct 2017_ **UX/UI Designer – Frontend Dev** Queensland Residential Tenancy Authority (contract) _Sep 2016 - June 2017_ **UX/UI Designer – Front-end Dev** Assure Programs (contract) _Jan 2016 – Sep 2016_ **UX/UI Designer – Front-end Dev** Woolworths (contract) _Aug 2015 – Jan 2016_ **UX/UI Designer – Frontend Dev** Maxim Web Design Studio (permanent) _Apr 2001 – Aug 2015_…**See my LinkedIn profile for verifications and numerous recommendations:** _Website not available. Sign in: https://www.twine.net/signup_ **Over 10 years of experience in UX/UI Design, including:** + End-to-end UX/UI: research through to prototyping and dev hand-off + Working with government departments and top-tier enterprises + Lead UX on numerous large, complex, multi-platform B2B and B2C projects + Conducting user research, interviews, and workshops + Performing data analysis and synthesis, and presenting findings to stakeholders + Creating personas, customer journeys, and user flows + Developing service blueprints and business requirement prioritisation documents + Engaging, managing, and influencing stakeholders at all levels + Using Design Thinking to identify/resolve user pain points + Solving complex business problems involving diverse stakeholder groups + Working collaboratively with multi-disciplinary, Agile teams + Designing accessible interactive prototypes (Figma) that meet WCAG standards + 14+ years of Frontend Development experience **Employment and project experience** **UX Designer** Google (contract) _Feb 2025 - Present_ **Senior Service/UX Designer** ACT Govt. (contract) _Sep 2024 - Feb 2023_ **UX/UI Designer** University of Technology Sydney (contract) _Aug 2022 - Jan 2023_ **UX/UI Designer / Front-end Dev** Griffith University (freelance) _April 2022 - Aug 2022_ **Senior CX/UX Designer** National Australia Bank (contract) _Nov 2021 - April 2022_ **Senior Service/UX Designer** Sydney Water (contract) _Apr 2021 - Nov 2021_ **Senior UX Designer** Customer Service NSW (contract) _Oct 2020 - Mar 2021_ **Senior Service/UX Designer** Sydney Water (contract) _May 2018 - Sept 2020_ **Senior UX/UI Designer** Telstra (contract) _Jul 2017 - April 2018_ **UX/UI Designer – Front-end Dev** Westside Hotel (freelance) _Aug 2017 - Oct 2017_ **UX/UI Designer – Frontend Dev** Queensland Residential Tenancy Authority (contract) _Sep 2016 - June 2017_ **UX/UI Designer – Front-end Dev** Assure Programs (contract) _Jan 2016 – Sep 2016_ **UX/UI Designer – Front-end Dev** Woolworths (contract) _Aug 2015 – Jan 2016_ **UX/UI Designer – Frontend Dev** Maxim Web Design Studio (permanent) _Apr 2001 – Aug 2015_WWWW…